Can't upgrade from gold to ultimate game pass

Discus and support Can't upgrade from gold to ultimate game pass in XBoX on Consoles to solve the problem; Howdy, When I purchased my xbox it came with a 1 month prepaid xbox live gold membership. I have been trying to get the $1 month of ultimate game pass... Discussion in 'XBoX on Consoles' started by ShaneBoyce1, Oct 11, 2020.

  1. ShaneBoyce1
    ShaneBoyce1 Guest

    Can't upgrade from gold to ultimate game pass


    Howdy,

    When I purchased my xbox it came with a 1 month prepaid xbox live gold membership. I have been trying to get the $1 month of ultimate game pass upgrade however the store tells me my current subscription (prepaid card) is from another region, however my store
    is set to the region I live in (New Zealand) but I have no idea what "Region" the prepaid card is from.

    :)
     
    ShaneBoyce1, Oct 11, 2020
    #1
  2. Smwutches Win User

    What happens to Xbox live gold when upgrading to game pass ultimate?

    When you upgrade from standard Gold/Game Pass to Game Pass Ultimate, you upgrade at a ratio of 1:1.

    The 3:1 conversion ratio is what happens when you already have Ultimate and are adding standard Gold/Game Pass to Ultimate.
  3. Smwutches Win User

    I had Game Pass Ultimate from November to February, then cancelled it. I never did the Live Gold to GPU conversion. Can I do that if I sign up for Game Pass again?

    Yes it will. If you are upgrading from a standard gold or game pass to Ultimate, it will upgrade at a ratio of 1:1. The FAQ does mention a different conversion ratio, but that is if you currently have Ultimate and are adding a standard gold or game pass.
  4. Smwutches Win User

    Gold pass vs Ultimate

    That's saying that whatever standard Gold or Game Pass you have on your account will be upgraded to Ultimate when you purchase a new Ultimate subscription. Once you've upgraded that subscription, it can't be reverted back to just Gold/Game Pass (so if you
    upgrade to the 15 months and cancel, you lose everything). The conversion ratio for upgrading to Ultimate from Gold/Game Pass is 1:1 (12 months + 3 months in your case). The conversion ratio if you have an active Ultimate subscription and are adding Gold/Game
    Pass is different and based on price rather than time (this is not what you are doing currently).

    There will also be a pop-up when you add a prepaid code to tell you what's going to happen when you redeem the code.
  5. Smwutches Win User

    xbox game pass ultimate weird stuff

    That means your gold was upgraded to Ultimate (Ultimate includes Gold, Game Pass for Xbox, and Game Pass for PC)
  6. AridLizard Win User

    About game pass ultimate.

    the upgrade from Xbox Game Pass to Game Pass Ultimate combines Game Pass with Xbox Live Gold, that is why Game Pass Ultimate costs more than standard Game Pass, and the combined cost is cheaper than having Live Gold and Game Pass as separate subscriptions
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Can't upgrade from gold to ultimate game pass

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