can't update new controller

So I recently got a new controller, the wired afterglow one for xbox one. Only reason I got it was bc my original xbox wireless controller didnt have a mic amp and I couldnt find an adapter anywhere. So I've been having trouble hearing through my new headset
(astro A10's) and my boyfriend suggested I update my controller bc right now it's only at firmware version 1.1.43.0 and he says his is 3 something. My first question is why is my brand new controller not already updated to the lastest version???? anyways,
when I go to the settings to try and update my controller the firmware box is greyed out and I can't even scroll over it. so how am I supposed to update it?? anyone have this same problem or now how to fix it?

edit: just decided to plug in my wireless controller and see if it would update. it does with ease. so is there something wrong my afterglow controller? cant be my xbox or anything bc my wireless controller just updated in 2 seconds when I plugged it in.

:)

 

Can't update my new wired controller

Hi there hazetech! Thanks for reaching out to us.

When you get a chance, let's try going through our guide here & see if we can help get your

controller fully up to date!

Be sure to keep us posted on your progress. Want to make sure that you're taken care of!

 

Can't update my new wired controller

It dosen't help... in french it's write : "Mise jour de la manette en cours...". Not sure in english but it could be: Updating controller in progress... The problem is that it stay at 0% for hours... Need help on that please.

 

Hi

A controller made by Afterglow will probably not use the same firmware a regular Xbox One controllers. Any questions about if the controller requires a firmware update and how to carry out the update will probably need to be directed to Afterglow.