Can't unmute anyone

DYERRR · Jul 8, 2016

My mic icon flickers when I'm in party chat, but as soon as i invite or join , my mic is muted. Nor can i hear anyone. When i click on peoples name, it says they are muted but im unable to unmute. Please help

:)

stoner4532225 · Jul 8, 2016

Xbox party muting

Anyone else getting this mute problem on Xbox. I don't mute people. But yet mates join party muted. And can't unmute them. Xbox is getting really bad.

Happen to my mate last night. And now me. And when unmute it. Someone joins an it mutes the person before an the person who joins. Y. Think time to move to ps

Endrswag7 · Jul 8, 2016

Help, i just need Help

So today, I muted some of my friends and I can't unmute them, I don't have them blocked and it's happening to them as well, does anyone know how to fix this?

Moist Paws · Jul 8, 2016

Hi there, sorry to hear about your issue. More information will be needed to help. What kind of controller and headset are you using?

lIMoDzZayIl

Hello whit7y

Your friend probably has parental controls or they have a child account where they are temporarily banned from xbox live privilege

I hope i was helpful

XBF Zineb F

Hello there @Whit7y., I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

yanokslol

I got the same problem. Can't unmute the mic Headset

lI Nicky Il

Im having the same issue... No ban no privacy issues just can't unmute

CaptnPickels

I'm currently having the same problem... can't unmute my wife's account....

Can't unmute anyone