Can't Unlink Activison Account with Xbox - Displaying An Old Email Address

Hello LittleWing32,

Welcome to Xbox Forums.

We understand that you are having trouble unlinking your Xbox account from your ACTi vison account due to an old email address being used. I'm sorry to hear that you have not received a response from Activision or Microsoft/Xbox support. I'll do my best to assist you with this issue.

I actually found an article from ACTi vision regarding with unlinking accounts for Xbox. It stated that, you may unlink your individual accounts from an Activision account once every 12 months. So, if you haven't done this in the past you should be able to do so.

Check the following of how you can do it:

1. Sign in your Activision account.
   
2. In the account linking section find the account you wish to unlink and select unlink.
   
   Note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.
   
3. Check the confirmation box and select continue.
   

If you wish to unlink an account due to a lost password or an email account you can no longer access, follow the steps on this link: Manage your Activision Account

Note: The steps presented under Unlinking Platform Accounts.

I hope this helps. If you have any further questions or concerns, please don't hesitate to ask.

Kind regards,

Mae Sev.

Microsoft Community

I had this same problem and followed the instructions it still asked me to verify my old email while I was trying to unlink my Xbox. I had forgotten what email I used for my activation account so I used another email addresss to login and at some point that’ll my progress from the Xbox didn’t carry over to my pc. So I unlinked the activation account I linked and tried to unlink my Xbox using the instructions in this article and it still prompted sending a verification code to the email I no longer have access to.

Hello A. User,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.















Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello LittleWing32,

Welcome to Xbox Forums.

We understand that you are having trouble unlinking your Xbox account from your ACTi vison account due to an old email address being used. I'm sorry to hear that you have not received a response from Activision or Microsoft/Xbox support. I'll do my best to assist you with this issue.



I actually found an article from ACTi vision regarding with unlinking accounts for Xbox. It stated that, you may unlink your individual accounts from an Activision account once every 12 months. So, if you haven't done this in the past you should be able to do so.

Check the following of how you can do it:

1. Sign in your Activision account.
   
2. In the account linking section find the account you wish to unlink and select unlink.
   
   Note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.
   
3. Check the confirmation box and select continue.
   

If you wish to unlink an account due to a lost password or an email account you can no longer access, follow the steps on this link: Manage your Activision Account

Note: The steps presented under Unlinking Platform Accounts.



I hope this helps. If you have any further questions or concerns, please don't hesitate to ask.

Kind regards,



Microsoft Community

Any update on how to unlink a Microsoft account from Minecraft? Logged into it on an old email on my PS5 and it's linked to a friend's Xbox account from about 15 years ago. Now I can't log in with a different eAny update on how to unlink a Microsoft account from Minecraft? Logged into it on an old email on my PS5 and it's linked to a friend's Xbox account from about 15 years ago. Now I can't log in with a different email at all. It's ridiculous

Any update on how to unlink a Microsoft account

I may have gotten to the bottom of this. I installed the Ubisoft app on the Xbox which showed me what email address was used for the Ubisoft account.

I still can't recover this as yet, but I'm talking with Ubisoft support to hopefully unlink and close the old account.