Can't Uninstall Games

Hello @StoutWizard2876!

I hope you're doing great out there despite the issue that you're experiencing.

Would you please try to preform a Soft Factory Rest to your console as it will reset the OS and delete all potentially corrupted data that can cause this issue without deleting your games or apps. Just make sure to select Reset and keep my games & apps.

To Reset your console, Select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Please give it a try and let us know how it goes!

I hope that this helps you out!

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. Based on what you reported to us, I suggest you try the solutions below.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

Solution 3:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Storage devices.

Select Clear local saved games.

Select Yes to confirm.

Once your console restarts, try installing the game again.

Solution 4:

Press the Xbox button on your controller.

Go to Settings.

Select Network.

Select Network Settings.

Select Advanced Network Settings.

Select DNS Settings.

Select Manual and enter the following:

Primary 8.8.8.8

Secondary 8.8.4.4

Solution 5:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

- Select the option to keep your games and apps so that they are not deleted, make sure you know your email and password as they will be removed from the console and you will need to add them again.

*Thank you in advance for contacting, I hope this can help you

Hi and thanks for response but your too late. Lol. I just did the remove games and everything option. Hopefully when he reinstalls they'll work. Thanks for suggestion though

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm so sorry you're having this problem!

Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.
Scroll left on the Home screen to open the Guide.
Select Settings > All Settings
Choose System > Storage.
Now select Clear local saved games.
Choose Yes to confirm.
Restart your console
Press the Menu key on your controller.
Click Settings, then go to Disc & Blu-Ray.
Select Persistent Storage.
Click Clear Persistent Storage.

Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.
Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

Credits: ImAice

I hope these information helps somehow. Feel free to let us know if you have further questions or concerns and we will try with our knowledge to offer assistance.

Hugs!

Hi Tom McAdam,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,

Lavenia