Cant unblock my account or cancel my subscription

Declan Donnelly · Nov 3, 2023

So, my account has been blocked. I can't receive the security code as its sent to an email i dont have, think it was made because Microsoft made me have a second email address And i cannot unblock it through the questionnaire as when I try it says the information failed automated review

This account is linked to my xbox live, I can no longer use my xbox live profile. Which i am seriously annoyed about! All the games i payed for and the gamepass subscription which I can not cancel now because I can't access the account are locked away and support seems to be locked away behind logging In which I can't do I made another account to try and get help but it done nothing I need the account either unlocked or deleted so I'm no longer charged for something I can't use seriously the support it shockingly bad.

:)

David Wirsching

Hello Declan D, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you are going through this, but remember that I am an independent advisor and I do not have access to your data or account, however I will help you with the problem.

Since the situation is specific to your account and requires direct assistance from Microsoft, I would recommend that you follow these steps:

The recovery form again: Although you mentioned that you have tried the recovery form without success, we suggest that you try it again with as much of the necessary information as possible. Be sure to provide accurate details and any additional information that may help prove your ownership of the account.

Resolving account issues can take time and effort. You may need to contact support several times or wait a while for a response. Stay calm and be persistent in your search for help to solve the problem.

Best regards.

IAM TYS

Cancell that! when i went on my xbox to put in a new Windows live account it asked me to sign into the one i have registered on my Xbox (even though i was automatically signed into my XBL. This causes a problem because my account is blocked (as you all know).
So i cant change my windows account on my XBL account or on my new phone because its blocked and the only way i can unblock it is by answering the secret question WHICH I DONT KNOW THE ANSWER TO, well i do but i must have spelt it wrong when signing up.

HELP!

TL;DR - need to change windows live account on XBOX and add it on new phone but blocked and cant unblock.

If this helps my email address im struggling with is: [mod removed]

thanks.

XBF Steven R

Hey there RageX1,

Thanks for reaching out to the forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our Cancel
recurring subscription charges page. If that doesn't do the trick, I recommend getting in contact with customer support via the
steps here.

Thanks for reading!

xShyBoo

I think its because you are already past paying the subscription.. so I assume, sadly, you will have to pay this before being able to cancel it? 😔 if this keeps showing maybe contact customer support for xbox?

RageX1

But i haven't used my Xbox Past the renewal date of Game pass. I sold it already.

Is there any customer service facility for xbox? So i can call them and get my things clear.

Cant unblock my account or cancel my subscription