Can't turn off xbox series x controller on pc

Hello @Kelmat7, I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support. We understand that you are currently facing issues with your controller. But don't worry, I'm here to help.

According to the explanation you have provided, it seems that your controller needs an update. I highly recommend checking the link below:

Update your Xbox Wireless Controller | Xbox Support

If the issue is still not fixed after the update, you can place a replacement order for your controller using the link below:

Request an Xbox controller replacement | Xbox Support

If you are unable to create the order on that link please contact our live support:

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Ok, so the problem is solved now. Here are the steps I followed.

- Uninstalled Xbox Accesories App

- Uninstalled all Driver in the Device Manager related to "Xbox Controller" and "Xbox Wireless Adapter"

- Unplugged the Wireless Adapter

- Turn off Bluetooth

- Turn off the PC

- Reset the Xbox Series Controller pairing (Hold connect button for x seconds)

- Turn off Xbox Series Controller

- Boot the PC

- Insert the Wireless Adapter -> Drivers are installed automatically

- Turn on Xbox Series controller

- Succesfully paired with the Wireless Adapter!!

- Install Xbox Accesories App -> Controller recognized

- Turn on Bluetooth

Thanks for the answer, Kathy and sorry for the delay but life prevented me from answering earlier.

The fact that running a simple troubleshooting routine solved it points at a software issue so I don´t expect to have this problem again.

Hope this helps someone.

Hi,

I have an xbox series x. When turning the xbox on with a controller the system will turn on then immediately turn off and start again.

Does this happen if you use the console on/off button?

Is the console OS and the controller firmware up to date?

Hello ÚÑKÑØẄÑ ©, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're experiencing this issue with your Xbox Series X controller. Here are some possible solutions you could try:

Restart your Xbox console: Press and hold the power button on your Xbox console until it turns off. Next, disconnect the Xbox Series X from its power source. Turn off the Xbox controller and remove its batteries. Finally, connect and turn on your Xbox Series X.

Restart the controller: Press and hold the power button on the controller for several seconds until it turns off. Then turn it back on.

Pair the controller with the console again: Press and hold the sync button on the console until the power button flashes. Then, press and hold the sync button on the controller until the lights on the controller flash.

Best regards.

Thanks for the reply. Interesting, I did not know that it was "wirelessly" connected while connected to a USB C Data Cord. As soon as I unplug, it stays disconnected (in sync mode the controller also keeps blinking then turns off). If this is right I don't know why I also can't sync any of my other Xbox controllers to the series X unless connected with a cord (works on an One X controller also, stops when unplugged). I don't know why the sync button (blinking) stopped operating all together.

I replaced my batteries and tried to pull and place back in earlier with no luck. I also updated the controller as I set up as new.

The interesting thing is I am able to use the series X controller perfectly on PC wirelessly with windows 10/Xbox PC adapter. I have no problems on PC wireless.