Can't Talk to Support

try on the website

support.xbox.com

Or request a call back!

Hello Voidable,

Follow this little guide we created for traversing the different options when requesting a call.

When you go to Contact Us to get it to request a callback follow these
steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Hello JGravestone,

Thank you for contacting the Xbox forums! I am sorry to hear that you are experiencing a callback error with our Assist system.

I have escalated this post to heads of our Assist team who worked on a similar problem with Australian customers last week. I will update this reply with any updates as I receive them.

You Will need to contact Xbox Support to get a refund, If You talk to Xbox Support and they Tell You can't get a refund you could try to talk to someone Else of Xbox Support, but If even so they Tell You can't so there is nothing to do.