Can´t sync Forza Horizon 4 with cloud after changing Microsoft´s account login email

Hello loukas 5，



Welcome to the Microsoft Community.

I understand that you are experiencing loss of Forza Horizon 4 game data after Xbox reset. This issue is usually related to the synchronization of game archives and cloud archives. Here are some possible causes and solutions to help you retrieve your lost game data.



1. Verify that game data is saved in the cloud
Forza Horizon 4 and many other Xbox games usually save their archives to the cloud. If you didn't disconnect from Xbox Live before resetting or didn't synchronize your cloud archive properly, you may lose your local archive.
Solution:
Open Forza Horizon 4 and make sure you are logged into Xbox Live (your Microsoft account).
Check that the game prompts you to synchronize your cloud archive. Sometimes, when you start the game, it automatically tries to sync data from the cloud to local.
If prompted to sync, wait a while to see if you can recover the data.



2. Check the Xbox Cloud Archive
Xbox automatically saves the archives of some games in the cloud, but this only works if you're properly logged into Xbox Live and have done a cloud sync. You can check to see if the cloud archive is working.
Steps:
On the Xbox console, press the Xbox button to open the menu.
Go to Settings > System > Storage.
On the Storage page, select Cloud Storage to see if you can find the Forza Horizon 4 archive. 3.



3. Make sure Xbox Live Sync is on
When performing an Xbox reset or restoring factory settings, make sure you're properly synchronized on Xbox Live. Sometimes a reset can result in the loss of an archive, especially if you don't have automatic synchronization set up.
Steps:
Make sure you're logged into Xbox with a Microsoft account.
On the main Xbox screen, select Settings > Accounts > Sync Cloud Archive.
Check to see if cloud archive synchronization is turned on, and make sure all your game archives are synced to the cloud.



4. Recovering Game Data
If your game archive is not synchronized to the cloud, or if your local archive is missing, you can try the following methods to recover your data:
Log out and log back in to Xbox Live:
Sign out of your Microsoft account and log back in.
Open Forza Horizon 4 and see if the archive is automatically restored from the cloud.



5. Reinstall the game:
If the archive is not restored, try uninstalling and reinstalling Forza Horizon 4 and see if it restores the archive from the cloud.
Make sure you are still logged into the correct Microsoft account when reinstalling.



You can also contact the support staff of the corresponding game to find out why.



Best regards

|Microsoft Community Support Specialist

Hello Jan E, my name is Vanessa, and I would be happy to help.

I'm sorry to hear that you're having trouble recovering your saved data in Forza Horizon 4.

There are a few things you can try to fix this issue.

First, make sure you're signed in to the same Microsoft account on your new PC as you were using on your old PC. To do this, open the Settings app on your new PC and go to "Account". If your Microsoft account is not the same, you can change it by clicking "Change account".

If you're signed in to the same Microsoft account, you may need to manually sync your game data. To do this, open the Forza Horizon 4 app and go to "Options". Then, select "Account" and click "Sync game data".

If you've tried all of the above and you're still having problems, you can try the following:

Restart your new PC.
Uninstall and reinstall Forza Horizon 4.
As an additional step, verify and ensure that your new PC meets the minimum system requirements for Forza Horizon 4.

Check that your new PC has enough available storage space to install Forza Horizon 4 and its DLC.

I hope this helps.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

I didnt create any new account i just recover it with the microsoft recovery steps like password and after the phone number that was not changed but my main problem its that i lost the games that i payed i had Forza Horizon 4 Forza Horizon 5 and some DLS`s that are all gone and i want my games back i even have the proof for Forza Horizon 5.

There currently appears to be an outage with Forza Horizon 4’s servers. Maybe try again in 12-24 hours.

You can also refer to this article: https://forums.forzamotorsport.net/...n-t-connect-to-Forza-Horizon-4-servers.aspx?=

I found that I can't sync, get my old data back. But, I found a way to get the forza horizon 4 in my second account! In Microsoft store it says that I can play forza horizon 4,or buy to my own. Does this mean that I have to buy the game? I think no.