Can’t sync data

Hello, Marcus. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

First, please try to clear the console local saves and persistent storage. Please note that any game save that is not sync to the cloud will be lost:

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > System > Storage.

- On the Manage storage devices screen, select: Clear local saved games.

- Press the Xbox One button on your controller.

- Go to Settings and select Devices and Connections.

- In the BLU-RAY section select Persistent Storage.

- Next, select Clear persistent storage three times.

Then, please try to power reset your console:

- Turn off your console and your router/modem.

- Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.

- After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.

​​​- Plug all the cables on your console and turn it on.

See if the issue persists and please let me know.

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

Yeah I can’t even play games because the game data won’t sync. I have close to 80 games on my console and have spent plenty of money towards microsoft. Why can’t I get compensated for this? Sounds like they’re just into ripping people off and running away
with my money.

Thanks for the answer.

I downloaded Rock Band 4 but I can’t sync the guitar with the game, it only lets me sync a mic.

Do you know how to sync it? It is synced with the xbox but not to the game

Hi Josef.

I have tried other networks/data. Same error across hotspot/data/home wifi. Since it’s using a cloud based machine and streaming to my phone I would assume syncing “upload” takes place server side, not from my phone wifi/data. I am assuming the saves happen locally on the server side then synced to “the cloud” when the user ends the session. I think this is where the problem originated.

No vpn.

I am weary about clearing my local save data and risking losing all progress. Especially since I am getting the same message when I try to play via xcloud (my phone doesn’t store the save data locally so there is nothing to clear). I don’t think having local save data on my series x would be the cause when I am getting the same error message across platforms -using xcloud- a “console” that doesn’t have previous save data.

If I were only seeing the error on my XSX then it’d make sense to uninstall reinstall clear local saves and all that hassle.

My guess, or what I am assuming happened is: at the end of my last session on xcloud on the phone(streamed to my phone), the save data either failed to sync because the “space”/“cloud console” was then allocated to another user before the sync finished or other network issue server side @ Microsoft. And since I can’t get back to that exact same “console” I was using over “cloud” streaming earlier to sign back in to finish the sync, I am out of luck.

So the sync didn’t finish server side and I can’t log back into that specific “machine” to complete it. I was hoping someone from Microsoft support would be able to look into the history and finish the sync manually or allow me to log back into the one I was using earlier.

Maybe my understanding is flawed.

Let me know if you can think of another work around.