Can't switch channels via OneGuide

SaschaKleiber · Jan 18, 2019

Hi everyone,

I'm having trouble setting up or rather using my Xbox One with my Sat Cable Box and Denon AVR. I can watch TV and see the OneGuide Channel Info (although I don't like that the order of channels is strictly alphabetically while I ordered my channels in my
Cable Box...), but I can't switch a channel via click on it in the OneGuide List. If I do, it just closes the OneGuide window and returns to the TV. Switching channels via remote up and down buttons works, but thats annoying if I can't select a specific channel
but have to go through all of them! Shouldnt it be possible to switch to a channel by opening OneGuide and choosing it???

:)

SaschaKleiber

Those articles dont help me, as they only describe how to set it up and use it. But none describe the problem I am having...

XBF Nestor S

Hey Sascha thanks for keeping in touch!

As stated by fellow XBF Brad A Note OneGuide only supports a limited set of features or menus on set-top boxes. You’ll have to use your remote to access other features
on your set-top box. So it might not be available for the box in question. Head on over to Xbox ideas to submit an idea for bettering OneGuide. Since the answer has
been addressed and in order to minimize spamming with repetitive answers we will be locking this thread, if you have any further questions or concerns feel free to

Start a New Thread so we can further assist!

XBF Brad A

Hello Sascha,

Thanks for coming to the forums with your question. Here are a few links to help you.

As in the next article
Watch TV with OneGuide on you Xbox one.

Note OneGuide only supports a limited set of features or menus on set-top boxes. You’ll have to use your remote to access other features on your set-top box.

You could use
Xbox ideas to submit an idea for OneGuide.

Thanks,

Brad

jotun86

Yep, it's because TWC just switched all their channels in Buffalo. They did Rochester about a month and a half ago, maybe two months. To fix the OneGuide not showing all the channels, you just have to go into settings for the OneGuide and make sure that
channels aren't being removed or hidden. I can't remember the exact options, but when you go into the settings, it should make everything appear! Hopefully everyone will get this fixed when they update the carrier settings.

ArminatorX

Does the OneGuide show little channel numbers in the channel?

If it's like in Germany with satellite TV, it's because the channel numbers are not the same on every set top box.

Some cable networks have a fixed channel order, and OneGuide knows that on channel one, it's "ABC" on channel 2 it's "XYZ" and on channel 3 it's "HBO" and whatever.

However, on satellite TV, it might be because you can order the channels to your own preference, and since OneGuide can't know which order your channels are, they don't offer the possibility to switch, indicated by the channels not having a small grey number
in the corner.

If OneGuide offers you a TV service with similar channel offerings like DirecTV, then you might try to choose that, and if you see small numbers in the corner, order your channels on your satellite set top box according to the channel ordering of that service.

If you DO have small grey numbers on your channels in OneGuide, make sure your set top box can receive the IR signals sent out by your console.

If you have an original Xbox One (not S or X model), make sure you have a Kinect sensor. Without Kinect, the original Xbox One has no means to send infrared commands.

If you do have a Xbox One S or X with built in IR blaster, take out your smartphone, and activate the camera. Point it to the infrared window of the console, and issue a channel switch command in OneGuide. Observe your camera, and see if the infrared blaster
is blinking on the console.

if that's the case, make sure the set top box is positioned so, that it can detect the reflected infrared signals.

Can't switch channels via OneGuide