Can't switch accounts

Hi LeoSörensen! My name is Ricardo an independent advisor ready to help you with this situation!

It is not possible to avoid this as it is the way you switch users on the XBox Network in Windows 10, but you can use the Xbox app instead of the console companion app, it will be easier

Hi,

You may remove your Microsoft account and re-add it back in the Xbox app to refresh and sync all changes made. Go to Start > Settings > Accounts, find the Microsoft account you used to sign in to the Xbox
app, and select Remove. Then, go back to the Xbox app and sign in with the Microsoft account you just removed. You may switch between Microsoft accounts in the Xbox app this time and check if the same instance occurs.

In addition, we recommend running the troubleshooter for Windows apps that may help resolve problems with an app from the Windows Store. To proceed, click this

link and follow the on-screen prompts.

Keep us posted.

Alright couple things.

1. You would not be able to transfer any xbox profiles and purchases between different MS accounts.

2. What you can do is change what email address that is used to sign into the account.

Keep this in mind though if the email address that is currently on the account that has your profile on it is a MS server email (Hotmail, msn, outlook, live) and you change it and remove that email from the account then that email will be gone FOREVER. So
if the email is one of those emails and your parents still use the email you will not want to do this.

So with that in mind here are the steps to change the email that is used to sign into the account.

1. Since you dont know the current password for your parents account you will need to find that out. You can try to recover the account by going to account.live.com/acsr

2. Once you get the account recovered with a password you would then sign into the account at account.live.com/addassocid once the account is verified through that website it will give you 2 options.

Create a new account with an outlook email

Use an existing NON MS email (gmail, Yahoo, ISP) email

Once you have the new email on the account you can make the new email the primary email and then remove the old email. Now remember DO NOT do this step if it is a MS server email and your parents still use this email.

Thanks for the immediate response You may refer to the following methods below:

Method 1: Restart the Xbox app

1. Press the Windows + R keys to open the Run dialog box.

2. Type msconfig and click OK.

3. On the General tab, click Normal Startup, and then click
OK.

4. When you are prompted to restart the computer, click Restart.

Method 2: Reset the Windows Store cache

1. Press the Windows + R keys to open the Run dialog box.

2. Type WSReset.exe and click OK.

3. The Store and a command prompt will now open without any message. The command prompt will automatically close once the Store's cache has been reset.

Let us know how it goes.

Hi,

You may remove your Microsoft account and re-add it back in the Xbox app to refresh and sync all changes made. Go to Start > Settings > Accounts, find the Microsoft account you used to sign in to the Xbox
app, and select Remove. Then, go back to the Xbox app and sign in with the Microsoft account you just removed. You may switch between Microsoft accounts in the Xbox app this time and check if the same instance occurs.

In addition, we recommend running the troubleshooter for Windows apps that may help resolve problems with an app from the Windows Store. To proceed, click this

link and follow the on-screen prompts.

Keep us posted.

Currently, when trying to remove a Microsoft Account from the Settings > Accounts it shows the option and allows me to remove them. However when going back into the Accounts again, they show up again, as if never removed, and this repeats if removed again.
When going into the Xbox app after creating an Xbox account from a different Microsoft Account and trying to login to it from the app through the Switch Accounts option, it will stay on the "Please Wait" loading window, never logging in. Will post again after
running the troubleshooter.