Can't stop recurring billing

Discus and support Can't stop recurring billing in XBoX Sales and Promo to solve the problem; My recurring billing for my fornite crew subscription refuses to cancel. It seems the only way to solve it is to speak to a human. However, this seem... Discussion in 'XBoX Sales and Promo' started by TiltedSpeedy308, Dec 14, 2020.

  1. TiltedSpeedy308
    TiltedSpeedy308 Guest

    Can't stop recurring billing


    My recurring billing for my fornite crew subscription refuses to cancel. It seems the only way to solve it is to speak to a human. However, this seem to be an impossible task. I'm so dissapointed in Microsoft and their support services. I have now been struggling
    for the last 5 hours just to try and cancel my recurrng billing and to get in touch with a human support person. I really thought that an enterprise like Microsoft would care more about their customers. It is sad to realize that Microsft has become a company
    that just don't care about their customers.

    Does anyone know how I can possibly get in touch with human to help me resolve an issue that would most probably only take them a few minutes?

    :)
     
    TiltedSpeedy308, Dec 14, 2020
    #1
  2. MoeZArts Win User

    Assinatura

  3. Ricardo Lechuga Win User

    Multiple realms subscriptions have been set up without my knowledge taking 4 payments per month

    The other 2 ate not new subscriptions and can't be cancelled, that's normal, you need to stop the recurring billing, and then you can request the refund trough the link as mentioned
  4. Nathan Roberts (SN) Win User

    Unable to stop recurring billing

    Hey there, Holger Bossow

    Welcome to the Microsoft Community.

    Please can you tell me why you are unable to access the account where billing was setup?

    Merry Christmas!

    Nathan
  5. Nathan Roberts (SN) Win User

    Unable to stop recurring billing

    Hey there, Holger Bossow

    Thanks for the update. I am glad they have gotten this sorted for you 😀

    I will mark your response as answer to mark this thread as solved.

    Have a good Christmas break and Happy New Year!

    Nathan
  6. Holger Bossow Win User

    Unable to stop recurring billing

    Hi Nathan,

    I eventually got through to a support member via the Chat platform who kindly assisted me to stop the recurring billing and gave me a refund for the months the account was not used.

    Many thanks.
Thema:

Can't stop recurring billing

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