Can't split payment on Xbox One. Can't delete old payment methods as well

Discus and support Can't split payment on Xbox One. Can't delete old payment methods as well in XBoX Games and Apps to solve the problem; I lost my card I have been using for all my Xbox One payments. I have entered the new card (same company different number & exp date) However, two... Discussion in 'XBoX Games and Apps' started by PJosepshon, Jun 17, 2015.

  1. PJosepshon
    PJosepshon Guest

    Can't split payment on Xbox One. Can't delete old payment methods as well


    I lost my card I have been using for all my Xbox One payments. I have entered the new card (same company different number & exp date) However, two issues are now apparent after entering the new card. Frist, I can no longer split my payments (using store
    credit and the remaining balance on the card). I had been able to do this with the previous card but it no longer works. I have even entered another credit card and it too will not split (and I have used that card on other services to split payment). Secondly,
    I wish to delete the old card but either using the Xbox One option or the web account manager I am not able to delete the old card. I understand it may be an issue that it is my primary card (associated with the account) but, I do not see a way to change the
    primary account card to the new card. Any help is appreciated?

    :)
     
    PJosepshon, Jun 17, 2015
    #1
  2. Mister Gwyther
    Mister Gwyther Guest
    editing debit card

    Hey there! You can't delete you last payment method off since you have an active subscription on right now. Try this: add the new card separately and then try to delete the old one. Does this work?
     
    Mister Gwyther, Jun 17, 2015
    #2
  3. abebishev
    abebishev Guest
    Why do I have debt?

    why can't I remove a payment option?

    Says "Cannot delete this payment method current payment until it is paid off....."

    Why do I have debt?
     
    abebishev, Jun 17, 2015
    #3
  4. Miss Diggz
    Miss Diggz Guest

    Can't split payment on Xbox One. Can't delete old payment methods as well

    Hey there PsykoRobot,

    I'm sorry to hear about the issue. I would suggest giving our phone support team a call over at our
    Contact Us page. These are the best folks to help assist you further with what you're experiencing.

    If you have any other Xbox Support related questions, please feel encouraged to create a new thread detailing what you're experiencing. This way you can receive support catered to you from our community. Thanks in advance!
     
    Miss Diggz, Jun 18, 2015
    #4
  5. Mister Gwyther Win User

    editing debit card

    Hey there! You can't delete you last payment method off since you have an active subscription on right now. Try this: add the new card separately and then try to delete the old one. Does this work?
  6. Assassin-7DEB02B5-24 Win User

    My gamer tag has been changed by somebody

    "GT" - you can't. And it's a failure with Microsoft that you can't do so. Short of starting anew -- new WLID, new GT -- and abandoning your old WLID/old GT and deleting the WLID account associated with it -- will there at least no longer be any publicly
    associated link between the old GT and the old billing data.



    Microsoft's PROCESS should be updated that if a CCARD is "(Removed)" that it should no longer be useable for account verification / access purposes Again, Microsoft's failure.



    "Removed

    The payment method has been removed from your account and the payment method is listed for historical purposes."
  7. Cowgrlzroc Win User

    Can't change adress

    Below is a link which may help:

    https://support.xbox.com/en-US/billing/payment-and-purchases/manage-payment-options-on-xbox-one

    You may need to delete the old payment method and add the new one rather than update.

    Best wishes,

    Cowgirl
  8. Smwutches Win User

    Splitting payment between credit balance and card

    Please don't bump old threads. Also, make sure you are making the purchase on your console. There is content that cannot be purchased using the split payment method, so not everything will work that way as well.
  9. Francia J. Win User

    Can i use a $20 xbox gift card from platforms such as Amazon, redeem it on the microsoft store and use it to buy minecraft java and bedrock edition on the microsoft/xbox store?

    Yes, he can use split payment. Just make sure that the Microsoft balance matches his Microsoft Store region, physical location, and payment method.

    As I have checked, the Microsoft balance is for SG, he needs to be physically located in SG, as well as his payment method needs to be from SG as well.
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Can't split payment on Xbox One. Can't delete old payment methods as well

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