Can't sign off

Hi,



To switch between Microsoft accounts in the Xbox app on Windows 10, kindly follow the steps provided on this

link.

Let us know how it goes.

Yeah it says when this Xbox isn't connected we can't sign you in. But I can't seem to turn it off.

You can't remove it but you can turn off the sign in preferences for it in the preferences menu

I turned off My xbox without signing out and I can't get on

Greetings!

It may be that your gamer profile might have become corrupted. Follow the steps up front and let us know how it goes.

How to delete Xbox LIVE profile safely

Before you delete your profile, you have to know the username and password for your Microsoft account, associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.