Can't sign into Xbox one

Hi AmandaRothschild, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.xbox.com/profile and check if you can sign in from there without any issues. If you can sign in from there please follow the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hey there Trnipp!

Sorry to hear the troubles with signing into Xbox Live. To check, are you still having issues with signing into Xbox Live or has the issue cleared up for you?

If you're still not able to sign in, let's make sure to give your Xbox One a full power cycle by holding down the power button for 8-10 seconds until it shuts off completely.

ok - just got signed in - after about an hour ! !

Now I can't get into Xbox Live Gold...it's telling me that the content is not available. Please fix as this is wasting my membership time

Hey there, can you elaborate a bit on what's not working exactly? What game or app are you trying to use and what error message are you seeing?

Let us know!

it's an Xbox one I forgot to mention

No, this didnt hel0 it still wont allow me sign in with any account info. And now i cant use anything on my console.