Can't sign into xbox one because it still thinks I use an old email address that I changed ...

Discus and support Can't sign into xbox one because it still thinks I use an old email address that I changed ... in XBoX on Consoles to solve the problem; So today I wanted to change my display name for xbox one, as it was still one of my parents. So I went on the account.live site and changed the display... Discussion in 'XBoX on Consoles' started by The Beegy, Sep 20, 2014.

  1. The Beegy
    The Beegy Guest

    Can't sign into xbox one because it still thinks I use an old email address that I changed ...


    So today I wanted to change my display name for xbox one, as it was still one of my parents. So I went on the account.live site and changed the display name. I also changed the primary alias for the account to my email, and removed my parents email. And
    with that changed my password because I haven't done that in some time. So I tried getting onto my xbox one and my display name was changed. Great. Now come about 3 hours later I go back on and it is asking for me to log into the account, but under my parents
    email. So i put in the old password that I used before I changed it 3 hours prior, and it won't work. I used my new password and that won't work either. I go on my 360 and get on using that. I really want to get onto my xbox one so any help would be appreciated.

    :)
     
    The Beegy, Sep 20, 2014
    #1
  2. email address

    i changed my email address, the change happened but i still have to sign in with my old email, i think this might of happened because i have a xbox account which i dont use/never have used with the email address i changed it to.
     
    o0 RAMP4G3 0o, Sep 20, 2014
    #2
  3. TF x NINJA x
    TF x NINJA x Guest
    Microsoft account problem

    Okay so the microsoft account that i currently use for my xbox account was hacked into, or so i think. The password is changed and security questions have been put on the email address so i need to know how i can use my other microsoft account for my xbox
    account without having to sign into the old microsoft account (which i cant sign into). Any help/support would be appreciated.

    Thanks
     
    TF x NINJA x, Sep 20, 2014
    #3
  4. BobMcFly247
    BobMcFly247 Guest

    Can't sign into xbox one because it still thinks I use an old email address that I changed ...

    You need to add the new credentials as a new account to your Xbox to get it working. You will not lose your savegames add they are stored in the cloud and will be resynchronized work your new profile the moment you start a game.
     
    BobMcFly247, Sep 20, 2014
    #4
  5. BobMcFly247 Win User

    Can't sign into xbox one because it still thinks I use an old email address that I changed today

    You need to add the new credentials as a new account to your Xbox to get it working. You will not lose your savegames add they are stored in the cloud and will be resynchronized work your new profile the moment you start a game.
  6. OrthodoxFoil Win User

    Changed email associated with account, but my console is still using the old one

    As an update, I re-added the old email and was able to sign in using my new password, but now I can't re-change my alias to the new email address. Will my Xbox Live account ever recognize a change in the primary email associated with the account?
  7. Henry Colquhoun Win User

    Recovering Gamertag

    One issue could be that when I changed my billing address, the old address is still there and I can't edit or delete it, because it says that it's being used for purchases and subscriptions, but it says the same thing about the new address I've put in..
  8. Ultima1134 Win User

    My Xbox Profile

    Even with the old email as the primary, it still defaults to the new Gamertag, this is very frustrating because before all this happened I was able to sign into both profiles while using the separate emails, but I can't anymore, it defaults to the new
    one regardless of which email I use.
  9. Meadowstyle Win User

    One LIVE account, two gamertags, three hours on the phone, four-um might have a solution?

    No news from security department yet, so I changed my email address via Live.com. Oops. The console still has the old email address and no longer recognizes the password. I still have access to my games and such... but for how long? Can't change the WLID
    address on the console.

    Yep, looks like only the security department can untangle this one.
Thema:

Can't sign into xbox one because it still thinks I use an old email address that I changed ...

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