Can't sign into Xbox Live when playing 360 games, both on Series X and a 360 console

InfinityOnH1gh · Dec 10, 2023

Hi, guys. It's me. Senior ambassador and Xbox product tester.

Sign in is broken for 360 games on the Series X again! Can't sign in on my 360 console either. January, July, October and now December! Four times in one year for me.

Come on, guys. Let's delete that cache, turn off recurring billing, factory reset our consoles, use a hotspot and send our consoles to China for repair.

:)

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello,

Thank you for posting in Microsoft Community.

We understand that you are trying to play games on Xbox Console and you were having issues signing into Xbox Live. As per your description, this has been happening 4 times this year and that you have already performed troubleshooting that fixes this issue.

Are you part of Xbox Insider?
- You have mentioned being a tester and at the same time an ambassador, can we ask if you have tried checking the latest update of the Xbox Insider - Insider Home - Xbox Wire?
- Your report is important to Team Xbox as you will be testing the service before it gets released to the general public.
Are all services up and running on Xbox Status in your area? Please check it on this link: Xbox Status | Xbox Support
May we ask if you can sign in manually in your account through Microsoft account | Home?

We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Microsoft Community Moderator

InfinityOnH1gh

This is a problem on Microsoft's end. They never report it has a problem.

And yes, I'm an ambassador at Redmond. Things are pretty bad here. Someone just spilt coffee all over the servers.

EXPD Killswitch

Same here, it happen to me can't sign in to 360 on the xbox x to play 360 games, hope they get their s it together.

Got to xbox to play 360 games and 2 live memberships and can't even play, wasted of money

ThatDirtyDave

I am having the same issue and same error code (80151912) when I'm running the Xbox 360 emulator on my Xbox series X.

I can sign into Xbox live on my Xbox series x but not on the emulator running the Xbox 360.

Can't sign into Xbox Live when playing 360 games, both on Series X and a 360 console