Can't sign into xbox app or game bar on my windows user, but I can on a different user.

Hello Linguini8,

Thank you for contacting the Xbox Support forums. I understand that you are unable to use the Xbox app on your primary account yet an alternate account is logging in with no trouble. I would be happy to try to assist you with this error. Before my suggested troubleshooting fixes, I would recommend viewing Fix problems signing in to the Xbox app and Switch between Microsoft accounts for gaming on your Windows device for more common fixes related to account errors.

If that does not work, please try the following;

Step 1: Log out from the Xbox app and Microsoft Store app

Step 2: Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then select terminate followed by restore and reset

Step 3: You have mentioned already clearing the cache, but did you do so with "wsreset"? If this does not sound familiar, open the windows bar and type wsreset, run as admin, and wait for the screen to close and open the store automatically
Step 4: Open the Microsoft Store app, click on the 3 dots at the top right corner, select downloads and updates, get updates and run any available updates (this should be automatic on Windows 11 devices)

Step 5: Restart your PC, log into both the Xbox app and Microsoft Store app to see if this resolves the error

I hope this helps! If the issue continues, please feel free to respond back to this thread.

Thank you,

-Tali

Hi,

My name is Karen, I'm an Independent Advisor and Microsoft user like you and I'll be glad to help you today.

Check the Game bar’s Settings

Open the Xbox app by clicking its Start menu tile. Or you can enter Xbox into the Cortana search box instead.

Can't enable Game bar

Next, sign in to the Xbox app. Note that a Microsoft Account is required to sign in to the Xbox app.

At the bottom left corner of the Xbox app, there’s a Settings button gear icon on the sidebar. Click the Settings button and select Game DVR.

Windows Game bar nothing to record

Now you can select Record game clips and screenshots using Game DVR option. If that option is off, click it to switch it back on.

Close the Xbox app and restart Windows.

Press the Win key + G again to open the Game bar.

It might be the case that the Game bar Record game clips and screenshots setting is switched off in Windows 10.

Then the Game bar isn’t going to open when you press its hotkey. So you can check that option as described above.

2. Edit the Registry

First, open the registry by pressing the Win key + R and entering regedit into Run.

Next, browse to

HKEY_CURRENT_USERSOFTWAREMicrosoftWindowsCurrentVersionGameDVR

Then right-click the AppCaptureEnabled DWORD and select Modify.

If the DWORD’s value is 0, enter 1 in the Value data text box.

Now navigate to GameConfigStore.

Windows 10 Game bar not working in fullscreen

Right-click the GameDVR_Enabled DWORD and select Modify from the context menu to open the window below.

Game bar not opening up on Steam

Enter 1 in the Value data text box if its current value is 0.

Restart Windows and press the Game bar hotkey.

You can also switch the Game bar via the registry.

3. Don’t Run the Games in Full-Screen Mode

Is it the case that the Game bar isn’t opening when you’re running a game in full screen? The Game bar doesn’t open in full-screen modes because most games don’t recognize the Win key + G hotkey.

That doesn’t mean you can’t use the Game bar’s options in full-screen mode, but the overlay UI isn’t going to open.

You can still record a game with the Win + Alt + R hotkey or take a snapshot by pressing Win + Alt + Prt. Run the game in a window mode and then press Win key + G to open the Game bar UI.

4. Check the Xbox app’s Hotkey Settings

First, open the Xbox app again.

Click the Settings button at the bottom left of the app window and select the Game DVR.

If the Record game clips and screenshots using Game DVR option is switched on, you can check the Game bar hotkeys under Keyboard shortcuts. Is the Game bar hotkey there Win + G or something else?

If somebody has altered the Game bar hotkey, you can delete the customized key from the Your shortcut text box.

Alternatively, try pressing the customized hotkey, or enter your own alternative shortcut, to open the Game bar. However, note that some games may block customized hotkeys.

Click Save to save new settings.

Check the Game bar hotkeys haven’t been reconfigured in any way. The Xbox app enables users to customize the hotkeys, so somebody might have tinkered with the keyboard shortcut settings.

You can check the Game bar hotkeys as described above.

5. Install the Windows Media Feature Pack

Open this Windows Media Feature Pack page.

Scroll down and click Download the Media Feature Pack update package now to save the installer.

Open the folder you saved the Windows Media Feature Pack to and run through its installer to add it to Windows.

There are Windows 10 N and KN versions that don’t include all the media technologies and apps in more standard editions.

So if your platform is a Windows 10 N edition that might be why the Game bar isn’t opening for you.

There are a number of apps that need Windows Media files not included in Windows 10 KN or N.

However, you can install the media-related technologies otherwise lacking in Windows 10 N with the Windows Media Feature Pack.

6. Reinstall the Xbox app

Press Windows Key + S and enter powershell. Right-click Windows PowerShell from the list of results and choose Run as administrator.

Windows 10 Game bar not working in fullscreen

When PowerShell starts, run the following command: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Game DVR not working Windows 10

Game bar is a feature closely related to the Xbox app, and if you have any issues with Game bar, you might be able to fix them simply by reinstalling the Xbox app.

Expert Tip: Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.

Click here to download and start repairing.

Reinstalling a core Windows application is a slightly advanced process that involves PowerShell, but you should be able to reinstall the Xbox app without issues by following the above procedure.

After running this command, the Xbox app will be removed from your PC. Now you just need to open the Microsoft Store app and download the Xbox app again.

Once you download it, the problem with the Game bar should be completely resolved.

7. Turn Game bar off and on

Press Windows Key + I to open Settings.

When the Settings app opens, navigate to the Gaming section.

Game bar something went wrong

Locate Record game clips, screenshots, and broadcast using Game bar option and disable it. Now wait for a few moments and turn it back on again.

Game bar not opening up on Steam

According to users, if the Game bar isn’t opening on your PC, you might be able to fix the problem simply by turning the Game bar off and on.

This is just a temporary workaround, but it might help you with this issue.

After that, the Game bar should start working again. Keep in mind that this is just a temporary workaround, and if you encounter issues with the Game bar, you’ll need to repeat this solution again.

8. Create a new user account

Open the Settings app and navigate to the Accounts section.

Game bar something went wrong

From the menu on the left pick Family & other people. In the right pane choose Add someone else to this PC.

Game bar not appearing

Select I don’t have this person’s sign-in information.

Game DVR not working Windows 10

Choose to Add a user without a Microsoft account.

Can't enable Game bar

Enter the desired user name and click on Next.

Windows Game bar nothing to record

According to users, problems with Game bar can occur if your user profile is damaged or corrupted. However, you might be able to fix the problem simply by creating a new user account.

To do that, you just need to follow these simple steps from above. After creating a new user account, switch to it, and check if that solves your problem.

If the problem doesn’t appear on the new account, you need to move all your personal files to the new account and use it instead of your old account.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few potential solutions for this issue:

Make sure you and your friends are all using the same version of the Xbox Game Bar app.

Try resetting the Xbox Game Bar app by going to the Windows Settings > Apps > Xbox Game Bar > Advanced Options > Reset.

Check your privacy settings on Xbox Game Bar by going to the Windows Settings > Privacy > Xbox Game Bar > Make sure "Allow invites and game invites from Xbox Game Bar" is turned on.

Try disabling the Xbox Game Bar app and then re-enabling it.,

If none of the above solutions work, try uninstalling and reinstalling the Xbox Game Bar app.

Press the Windows key + I to open the Windows Settings app.

Click on "Apps."

Scroll down and find "Xbox Game Bar."

Click on "Xbox Game Bar" and then click on "Advanced options."

Under "App settings," you'll see an option to "Pause" or "Uninstall" the app. Click on "Pause" and wait for the process to complete.

After disabling the app, you can re-enable it by going back to the "Advanced options" and clicking on "Resume" instead of "Pause"

Alternatively, you can try uninstalling the Xbox Game Bar app and then reinstalling it by following these steps:

Press the Windows key + I to open the Windows Settings app.

Click on "Apps."

Scroll down and find "Xbox Game Bar."

Click on "Xbox Game Bar" and then click on "Uninstall."

Confirm the action by clicking on "Uninstall" again.

After uninstalling the app, you can reinstall it from the Microsoft Store.

You can also try to use the Steam in-game overlay instead of Xbox Game Bar.

You can enable or disable the Steam overlay by going to Steam Settings > In-Game > Enable the Steam Overlay while in-game.

It may be a bug or an issue with the Xbox Game Bar app, so it's worth trying different solutions to see if one of them resolves the issue.

Yes, I actually had this issue recently and what worked for me was going into windows powershell and uninstalling Game bar and then reinstalling it from the xbox app, the link below shows the step by step guid on how to do it, itll show two options to uninstall , for current user or for all users, the current user seemed to work for me!

https://www.elevenforum.com/t/uninstall-or-reinstall-xbox-game-bar-in-windows-11.14456/

Hello,

Want to sign in to your app as a different user?

Use your Xbox app with a different Microsoft account

To switch to a different Microsoft account than the one you’re signed in with in your Xbox app—as you’d want to do if your Xbox gamertag is associated with a different Microsoft account (formerly known as a Windows Live ID)—do the following.

Sign in to your PC using a different Microsoft account

1.On your PC, select the Settings charm.

2.Select Change PC settings.

3.Select Users.

4.Under Other users, select an account.

If needed, select Add a user and enter the email address and password for the Microsoft account you want to use.