can’t sign into Xbox account on console after reset(or before)

I just tried both options for console reset with and without keeping game data. Unfortunately still no luck. Even during the setup process, when it prompts to sign in using an existing g account, it performs the same way as before where it appears to be attempting to prompt the sign in menu but nothing shows up and it just returns to the previous screen. Even after skipping this and trying to sign in through the Home Screen i get the same situation.

The rest of the Xbox seems to act normally, but I can’t test a lot of it because it does not sign in.

Hi, Donavon! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues signing in to your console.

Would you mind power cycling your console and your home's network hardware? like this:

• Press and hold your console's power button until it shuts down.
• Unplug the console's power cord for 5 minutes. If you have the original Xbox One, you'll have to unplug the power supply unit from both the console and the outlet.
• Turn your modem/router off and unplug them for 5 minutes.
• Plug everything back together and check if the issues persist.

If that doesn't work, could you skip the sign-in process, go to Settings > General > Network Settings, and let me know what you see under "Current Network Status"?

Thank you! I'll be looking forward to your reply.
Best regards.

Thank you! I’m a little bummed out considering but I’m hoping it can be fixed! I have an Xbox one that’s in good condition. And yes exactly. I’ll sign out of my main profile completely before signing into another account and opening the game. I was thinking maybe it was a corrupt file within my save file but that can’t be the case. There’s no code when it crashes which is weird. It’s just the title screen for about 5 seconds, followed by a black screen then I’ll be right back at the home menu. And not that I know of, unless that comes installed when you first set up your Xbox. I reset the console multiple times by unplugging, 10 second resets and this morning a complete reset of the system. After that I re installed the game and it still won’t open.

Hi you can try this to sign into your xbox account.

https://support.xbox.com/help/account-profile/manage-account/sign-in#different-ways-to-sign-in-on-xbox

Enter your Microsoft account email address

To sign in to Xbox with an existing account, enter the email address you use to sign in to your Microsoft account on the
Sign in screen. If you can’t remember your Microsoft account email address, see

Find your Microsoft account email address.

Enter your password

After you’ve entered your email address, you’ll be asked to enter your password. If you can’t remember your Microsoft account password, see

Reset or recover your lost Microsoft account password.

[Translation-Hi you can try this to sign into your xbox account.

https://support.xbox.com/help/account-profile/manage-account/sign-in#different-ways-to-sign-in-on-xbox

Enter your Microsoft account email address

To sign in to Xbox with an existing account, enter the email address you use to sign in to your Microsoft account on the Sign in screen. If you can’t remember your Microsoft account email address, see Find your Microsoft account email address.

Enter your password

After you’ve entered your email address, you’ll be asked to enter your password. If you can’t remember your Microsoft account password, see Reset or recover your lost Microsoft account password.
]

Before trying to sign in again with your account do a hard reset/power cycle and then sign in. Your account should sync with the save on the cloud when you open the game.

Hard reset/power cycle. Press and hold the Xbox logo on the front of the console until it switches off, waiting atleast 30 seconds before switching it on again.