Can't sign into Xbox 360 profile on Xbox one console

Johnny Williams1 · Apr 23, 2024

I've tried absolutely everything possible, clearing Xbox 360 cache, deleting and redownloading the profile, it doesn't give me an error code, just tells me to go here, I'm clueless and without this it's half of my library gone. I really need any way to fix this

:)

Rodrigo Oliver

Hi Johnny, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you receiving an error that you can't connnect to Xbox Live?

This has been affecting more users, there is no official confirmation about what is causing it.

On the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

On another topic, a player successfully fixed the issue by changing the Port Selection on the connection settings, from automatic to manual.

Go to Profile and System > Settings > General > Network Settings > Advanced Settings> Alternate Port Selection > Choose any from the Menu starting with a 4 or 5 (Example: 49215 or 57165).

If I find a new fix or have new information, I will post it.

Following Xbox Support on X is highly recommended if you have an account there.

They consistently share updates on issues and solutions.

https://x.com/XboxSupport

I also recommend you contact support and let them know this is happening with your account:

https://support.xbox.com/contact-us

I hope this helps.

Galactic Geek

You can be signed in on the Xbox 360 and the Xbox One simultaneously, you just can't be signed into the same generation of console at the same time (an Xbox 360 with another Xbox 360 or an Xbox One with another Xbox One).

Spazpol

You only can sign in to one console with Gold at a time.

That is incorrect, the home console will be able to have other accounts on that console utilize gold even if the account with gold is playing from another console. However you can't have the same profile signed in at two places at one (unless it is Xbox
360 on one, and Xbox one on another).

Smwutches

If you're signing into a 360, you'll need to download the profile to the console - https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-profile-xbox-360

If you're signing into a One, you can follow the instructions from here to sign in - http://support.xbox.com/en-US/xbox-one/console/sign-in-solution

iNb4 Ownage

Hey there!

Sorry, but are you trying to sign into your profile on your Xbox 360 console? Are you trying to download your profile? Not sure what you mean by "Can't access my profile on Xbox LIVE."

Can't sign into Xbox 360 profile on Xbox one console