Can't sign into the Xbox app

acsawall · Jun 7, 2017

Whenever I try to open the xbox app on Windows 10, I get an error that blocks me from signing in. The error message says, "We can't sign you in right now. Try again later. (0x409) 0x80080300". I have been "Trying again later" for a few weeks now while searching
the web for solutions, but can't find anything that seems to work. (The reason I need to open the app is to turn off the Xbox DVR option).

Thanks in advance,

:)

BWA IRON DEEK · Jun 7, 2017

Can't sign into Xbox App 0x80070520

I can't log into my xbox app which means i can't play my windows 10 games online, i recieve the error code 0x80070520 and if searched on xbox support it says there are no results.

I can sign in with another account so the app might be fine, i can't get it to work and have already tried all the common powershell ideas and resetting the app.

please someone help so i can play games again
Click to expand...

it also will not let you connect to any apps, use code,etc, keeps telling you to restart console, BROKEN!!!

The2ndPete · Jun 7, 2017

Can't sign into Xbox App, 0x80070520

I got the same problem.

Steps that should help:

- uninstall XBox-App by PowerShell Command

- create offline-Account

- restart PC with offline-account and install XBox-App

- Login with offline-account

- wait for login confirmation

- restart PC and login with original (online) account

For me the uninstall and reinstall works, but the problem persists.

As soon as I try to login with the online account - Error Code 0x80070520.

Which is a great error code, since not even Microsoft seems to know what it means

Wilfred Mac · Jun 7, 2017

Hi,

A corrupted profile is one of the common reasons why you are experiencing this issue. To help you resolve your concern, we recommend that you perform the troubleshooting steps below:

Method 1: Run the troubleshooter for Windows apps using this
link.

Method 2: Restart your computer to normal startup to reset your apps and disable unnecessary apps running in the background while using the computer.

Press Windows + R on the keyboard.

Type msconfig, and then click OK.

On the General tab, click the Normal Startup, and then click OK.

When you are prompted to restart the computer, click Restart.

After performing the steps above, kindly try to sign in on the Xbox app and check if still does the same thing.

Kindly update us with the results, so that we can help you further.

acsawall · Jun 7, 2017

Hi,

A corrupted profile is one of the common reasons why you are experiencing this issue. To help you resolve your concern, we recommend that you perform the troubleshooting steps below:

Method 1: Run the troubleshooter for Windows apps using this
link.

Method 2: Restart your computer to normal startup to reset your apps and disable unnecessary apps running in the background while using the computer.

Press Windows + R on the keyboard.

Type msconfig, and then click OK.

On the General tab, click the Normal Startup, and then click OK.

When you are prompted to restart the computer, click Restart.

After performing the steps above, kindly try to sign in on the Xbox app and check if still does the same thing.

Kindly update us with the results, so that we can help you further.
Click to expand...

Running the troubleshooter said it fixed corrupt windows store files but the xbox app proceeded to have the same error.

As for method 2, after opening msconfig from the Run dialogue and completing the above steps, I never received a prompt to restart. The window just closed itself after I clicked OK

Wilfred Mac · Jun 9, 2017

Thanks for the update. To further isolate the issue, we suggest that you uninstall and reinstall the Xbox app from your computer. Kindly follow the steps below:

To uninstall the Xbox app on your computer, kindly perform the steps below:

Click Start > All apps > Windows PowerShell.

Right-click Windows PowerShell and click More > Run as Administrator.

In Windows PowerShell window, copy and paste the following command: Get-AppxPackage *xboxapp* | Remove-AppxPackage

Restart your device so that the changes can take effect.

To reinstall the Xbox app, all you have to do is to search the Xbox app from Windows Store.

Kindly update us with the results, so that we can assist you further.

acsawall · Jun 9, 2017

Thanks for the update. To further isolate the issue, we suggest that you uninstall and reinstall the Xbox app from your computer. Kindly follow the steps below:

To uninstall the Xbox app on your computer, kindly perform the steps below:

Click Start > All apps > Windows PowerShell.

Right-click Windows PowerShell and click More > Run as Administrator.

In Windows PowerShell window, copy and paste the following command: Get-AppxPackage *xboxapp* | Remove-AppxPackage

Restart your device so that the changes can take effect.

To reinstall the Xbox app, all you have to do is to search the Xbox app from Windows Store.

Kindly update us with the results, so that we can assist you further.
Click to expand...

I was able to successfully uninstall the xbox app but upon reinstalling, I got the same error. I might just leave it uninstalled though as I don't use the app much. Before this post, I was unable to uninstall the app using different methods, so thank you
so much for helping me figure this out. Though it isn't a perfect solution, I believe it will work in my case as long as the DVR uninstalls with the app.

Thanks!

Wilfred Mac · Nov 2, 2018

We're glad to hear that your issue was resolved.

If you need further assistance, don't hesitate to contact us back anytime.

sjholland87-C0CE063F

I can't seem to get this to work. I sign in on the xbox, sign in on the app and it can't find my xbox

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Matobit

Please try this:
Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Wilfred Mac

Thanks for the update. To further isolate the issue, we suggest that you uninstall and reinstall the Xbox app from your computer. Kindly follow the steps below:

To uninstall the Xbox app on your computer, kindly perform the steps below:

Click Start > All apps > Windows PowerShell.
Right-click Windows PowerShell and click More > Run as Administrator.
In Windows PowerShell window, copy and paste the following command: Get-AppxPackage *xboxapp* | Remove-AppxPackage
Restart your device so that the changes can take effect.
To reinstall the Xbox app, all you have to do is to search the Xbox app from Windows Store.

Kindly update us with the results, so that we can assist you further.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good morning

Follow these steps:
Select the Start button in the lower left corner of the main screen and select Settings.
Select Update and Security > Check for Updates.
Select View optional updates, then select update KB5004476 from the list.
KB5004476
Select Download and Install.
When the update is complete, restart the device.
You should now be able to install, update and launch games.

Are you still in trouble?

Create a notepad file with the following name:
"RepairGamingServices.ps1"

inside the file paste this text (if quotes):
"
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse
Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

"
Then, to run, right-click on the file, and run as administrator. then restart windows. then you need to open the Xbox app from Windows 10 that will be warning you that you need to install an extra component for the app, accept and wait for the installation. After that, Microsoft guarantees that you will be able to reopen and download Xbox Game Pass games on Windows 10.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Press the Windows Button then type Services.

Right-click over the Services App from the list of results.

Then select Run as Administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager,

Xbox Live Game Save,

Xbox Live Networking Service,

Gaming Services.

Do this with each of the services listed above.

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic.

If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes. Restart your PC and try again.

Can't sign into the Xbox app