Can’t sign into old account

Hello @LeonBelshaw1!

Unfortunately regarding your issue the only way to recover your account would be through the webform online. If your request was denied, you can keep trying up to two times per day. If you don't remember enough information to successfully recover your account, you'll have to create a new one.

I can’t acces my old account and email and I’m now paying for something I can’t use

How can I cancel it without signing into that account????

The only way to cancel it from Xbox's end would be to have access to the account.

If you cannot access the account then the only other way to stop the charges would be to have your bank block any future charges.

Hi,

No, I already signed up on that account and am paying for it actively. I can’t access the account now and I can’t login to cancel it either, that’s the issue.

I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.