Can’t sign into my Xbox 360 profile

I can’t make purchases on xbox360 console, I can make purchase on my computer for xbox 360 games, but I can’t play them cause I can’t sign in to xbox profiles or gametags

I tried the avatar change and saved it and still doesn’t work. And the video shows deleting the profile but my profile doesn’t even appear. How come I can sign in on Xbox one and Microsoft.com no problem but I just can’t sign into the 360 emulator?

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this D4NGR

Please try this:

Go here: https://account.microsoft.com/security with the account that you want to use on Xbox 360

Then press advance security options and scroll down to the bottom

Are you able to see something like "app passwords"?

If not, please please enable 2 step verification

After that sign out and sign in and go here again https://account.microsoft.com/security > advanced security options scroll down until you see the "app password" option.

(If possible try using a different device to check this.)

Now please press on "create new app password" then, write that password instead of the actual one in your console

That should work, let me know

Thanks for the update, yes... In the past the Xbox 360 system supported password with 14 characters or less.

I'm glad to hear that you're able to download the profile again
Have a good weekend as well, take care and happy gaming!