Can’t sign into my old account

LeonBelshaw1 · May 24, 2021

Hello I’m hoping someone can help me , I have a problem getting into my old account they send me a code to an email that I can’t get into because it’s the same one I use on my Xbox . it won’t let me get In I have tried all sorts they ask security questions most of them I remember but others I don’t every time I submit it they say they dont have enough to go by . I want my old account back I have all may games in there !! Please help!

:)

XBF Houmaidi O

Hello @LeonBelshaw1!

Unfortunately regarding your issue the only way to recover your account would be through the webform online. If your request was denied, you can keep trying up to two times per day. If you don't remember enough information to successfully recover your account, you'll have to create a new one.

KindGryphon

I can’t acces my old account and email and I’m now paying for something I can’t use

How can I cancel it without signing into that account????

The only way to cancel it from Xbox's end would be to have access to the account.

If you cannot access the account then the only other way to stop the charges would be to have your bank block any future charges.

Kolby Hathaway

I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.

Azurillex

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

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O can’t connect my account with Minecraft it pops me my old account and I don’t have it any more

Can’t sign into my old account