Can't sign into my Microsoft account in Xbox Games

Tried the in place upgrade, same problem from the video before. Tried signing in to my local account to see if that helped, it didn't and now I have a similar problem trying to sign in with my Microsoft account:

https://linksharing.samsungcloud.com/o7QcelzDFAAF

Still can't play 3rd party games, and now can't sign into my microsoft account from the local account.

I signed in on my Xbox and do you have a suggestion on how I can sign into my Microsoft account if I can't get into the email I used for the account

Hello Kelly Zaid,

I can see that you are having trouble signing in to your Microsoft Xbox account. This issue may be caused by the two-step verification feature that adds an extra layer of security to your account. To verify your identity, you need to approve a sign-in request from the Microsoft Authenticator app on your phone or another device. If you don't have the app installed, you can download it from the App



1. Open the Microsoft Authenticator app on your phone or device.

2. Tap the Notifications tab at the bottom of the screen.

3. You should see a sign-in request from your Xbox account. Tap Approve to confirm your identity.

4. Go back to your Xbox console and try signing in again.

If still unable to, try to recover your account, you'll need to verify your identity and provide some information about your account history. Follow these steps:



1. Go to https://account.live.com/acsr and enter the email address, phone number, or username of the account you are trying to access.

2. Please enter an email address that we can use to contact you about your request.

3. Enter the characters you see on the screen to prove that you are not a robot and select Next.

4. A screen will appear asking you to verify the contact email address. Check for a message from us in the email with the security code, enter that code, and select Verify.

5. Fill in as much information as you can, even if you're not sure. See Tips for filling out the recovery form below.

6. Select Send when you're done and we'll respond within 24 hours.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi Sonic The hedgehog3,

Thank you for posting to the Microsoft Community forum. I hope you're doing well.

I understand that you are unable to login to your Microsoft Account. Let's work together to find the best solution to this problem.

Before anything else, can you please provide us a photo or screenshot of the error message?

For the meantime, I would recommend that you sign out and sign in back from your account.

I look forward to your response.

Best regards,





Microsoft Community Forum Moderator