can't sign into my Microsoft account due to it going in a loop

here is a video of what happens https://youtu.be/vhB1YyZmeLU

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Microsoft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in.

If it will still not work, kindly turn off your device. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn it on.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

I was Bennijin on the old forum, my REAL Gamertag is Exu but due to problems with my Microsoft account I can't sign in using that right now.

I have, the adult account has accepted the terms but whenever I try my account it just goes back into that loop, I can't even go into account settings or anything without accepting the terms, everything sends me into the loop

Hello Georges, thank you for replying to my question. Yes I have Windows 11 version 21H2. I unfortunately can't download the Xbox companion app due to the problem of being unable to sign into a Microsoft account on my computer. I am able to sign into my Microsoft account on the Xbox and Microsoft website its just the apps I have trouble signing in to.