Can't Sign into MS Jigsaw.

Discus and support Can't Sign into MS Jigsaw. in XBoX Games and Apps to solve the problem; For some reason I haven't been able to sign into MS Jigsaw for mos. I'm told to try signing into XBOX, even when I'm already signed into XBOX. I can't... Discussion in 'XBoX Games and Apps' started by RachelSalow, Feb 15, 2017.

  1. RachelSalow
    RachelSalow Guest

    Can't Sign into MS Jigsaw.


    For some reason I haven't been able to sign into MS Jigsaw for mos. I'm told to try signing into XBOX, even when I'm already signed into XBOX. I can't get my credits, puzzles that I have bought, etc. I paid to have the premium version and I don't know what
    I can do. This is at least the third time I've tried to get help with this problem. This is my favorite MS casual game.

    If there's anybody out there who's listening and can help please do.

    :)
     
    RachelSalow, Feb 15, 2017
    #1
  2. XbAndy360
    XbAndy360 Guest
    Can't login to Xbox Live from Solitaire Collection

    Same problem, I can't sign in. I can sign in any other ms games (for example MS Sudoku or Jigsaw), but not this one... Why???
     
    XbAndy360, Feb 15, 2017
    #2
  3. RachelSalow
    RachelSalow Guest
    Microsoft Jigsaw, can't sign in

    Microsoft Jigsaw tries to sign me in, but I get an error message saying it can't sign me in. This message doesn't give an error no.

    It also said to try signing into XBOX and then to reopen MS Jigsaw. This doesn't work either--tried it several times. Now I paid for this game to get the premium version. So I need someone to help me get into it.
     
    RachelSalow, Feb 15, 2017
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Can't Sign into MS Jigsaw.

    Hey there, rrsalow23!

    I'm sorry to see any issues with signing in to Jigsaw. I'm going to throw some basic troubleshooting at you, however please do let me know if you've already tried them.

    First, ensure that your PC is
    fully updated    . This resolves issues if Windows is not fully updated, so it's the first thing we try. If you are fully updated or it doesn't work, try

    uninstalling and reinstalling Jigsaw    .

    If you've done that and it still doesn't work, have you tried it on another gamertag/Microsoft account? You can do this with another user on the PC if you do not want to sign out of the Xbox App.

    Lastly, if none of that works, do you mind posting back a screenshot of the error you are receiving? This will help me out with anything that I need to troubleshoot on the PC end.

    I look forward to working with you! Because you've been trying to get support on this so much, I've sent you an Xbox Live message linking to this. Can't Sign into MS Jigsaw. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Feb 16, 2017
    #4
  5. XbAndy360 Win User

    Can't login to Xbox Live from Solitaire Collection

    Same problem, I can't sign in. I can sign in any other ms games (for example MS Sudoku or Jigsaw), but not this one... Why???
  6. Misses Quinzel Win User

    Can't Sign into MS Jigsaw.

    Hey there, rrsalow23!

    I'm sorry to see any issues with signing in to Jigsaw. I'm going to throw some basic troubleshooting at you, however please do let me know if you've already tried them.

    First, ensure that your PC is
    fully updated    . This resolves issues if Windows is not fully updated, so it's the first thing we try. If you are fully updated or it doesn't work, try

    uninstalling and reinstalling Jigsaw    .

    If you've done that and it still doesn't work, have you tried it on another gamertag/Microsoft account? You can do this with another user on the PC if you do not want to sign out of the Xbox App.

    Lastly, if none of that works, do you mind posting back a screenshot of the error you are receiving? This will help me out with anything that I need to troubleshoot on the PC end.

    I look forward to working with you! Because you've been trying to get support on this so much, I've sent you an Xbox Live message linking to this. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  7. AlexandraL_0908 Win User

    Can't sign in 0xbba error code

    I can't sign into MS Jigsaw or MS Mahjong. I am signed into Solitaire Collection and xbox.com. However, I keep getting error that it can't sign me in. I have spent way too much time on support chat or phone with no resolution. I don't seem to be the
    only one having this problem. Tech support could tell me it wasn't my computer (SurfacePro4), or my MS account. It's the app.
  8. SplayFive0702 Win User

    App to Microsoft Solitaire collection does not work

    Similar problem. Can't sign in to solitaire but Sudoku and Jigsaw are fine
  9. FumingSiamang14 Win User

    Can't sign in to Jigsaw

    Had a long online chat with xbox support who sent me to windows support who sent me back to xbox support who sent me to the forum. Waste of time. No support seems to be paying attention to this and obviously it has been going on much longer. Time it was
    fixed. In fact well overdue to be fixed.

    Come on support do something.
Thema:

Can't Sign into MS Jigsaw.

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