Can't sign into/download profiles for my backwards compatible 360 games on my XB1

Hello, my xbox live profile is called "RinsableMLG" and today for some reason, I can't play xbox 360 backwards compatible games be ause my profile won't download on the xbox 360 servers. I can play xbox one games, but I can't play my xbox 360 games
and my profile won't download and it states "There's a problem with your credentials, blah blah blah". If I use my other two accounts, I can play on the xbox 360 games but not my RinsableMLG one. I seriosuly don't know what to do and I'm panicking right now.

I have the exact same problem. I was just trying to play saints row but couldn't connect to xbox live on backwards compatibility. So I deleted my account and now I can't download on backwards compatibility with the same error message as you.

Same Problem here! Says Group not found!

I have the Problem, that I can't Download my Xbox 360 Profile onto my Xbox One with the backwards compatible Games!

After that, I try to play Alan Wake and I still can't connect to live to download my profile. Is the 360 Backward Compatibility broken?

I just want the next xbox to continue with backwards compatibility. I want to keep playing my 360 and xb1 games.

Hi EarlessFaun544,

You need to have your Xbox 360 profile downloaded on your Xbox One console while playing Xbox 360 backwards compatible games. You can try to delete and re-download it by trying these steps below:

*Launch the Xbox 360 Backwards Compatible Game

*While on the loading screen, press the Menu and View Button at the same time (Two small buttons at the center of the controller)

*Once you successfully pressed the two buttons, the Xbox 360 Guide Button should show up

*From there, you have an option to Delete or Download Your Profile

Try those steps, make sure that your profile is downloaded and signed in, then launch the Xbox 360 Backwards Compatible Game again.