Can't Sign Into App on Win10--0x409 0xD000000D

Thank you for your reply. Check to see if the services are running or disabled, here are the steps below:

1. Press the windows key and type "services" then click on it.

2. Scroll down to the bottom (or near the bottom) to where

you see the Xbox services.

3. Right click on them and check of it is set to "automatic"

4. If not, set it to "automatic" and then click "apply" and then "start"

5. This will start the service and then check if it is running by attempting

to sign in again.

We'll keep an eye on your response.

Thanks, I believe I already verified the services. Best I could find, XblAuthManager, XboxGipSvc, and XboxNetApiSvc are the three that need to be up, and:



I've tried setting GameSave to Auto and it automatically resets to Manual on reboot; xbgm of course requires System to start and isn't really intended to be constantly running.

Hi,

Here are steps on how to reset Windows Store to clear store cache:



1. Press Windows key + X on your keyboard.



2. Click on Command prompt (Admin).



3. Type wsreset.exe, and then hit Enter.



4. Restart your computer and reinstall the games.



Let us know how it turns out.

I'm seeing the same issue and error code on my son's account. It's actually not just the app that's the problem - I noticed the problem when trying to start a game under his user, and it failed to sign into Xbox Live. I then started the app, with that
error.

More data points:

- My user works flawlessly, on both the Xbox app and the games I've tried, on the same device.

- I tried on another Windows 10 system and hit the same error.

- His account logs in just fine through a browser.

I've also tried all the steps in the OP's list, with no more luck. Restarting in Safe Mode won't help, as my son is not an Administrator, and it won't let non-administrative users log into Safe Mode.

I'm wondering if there is some bad cached data somewhere... but no idea how I'd go about clearing it, particularly since I already tried the forcible uninstall/reinstall as listed above.

What I would REALLY like is for someone to explain the meaning of those error codes. They don't show up in error code searches on the support site. Error codes without an explanation are incredibly useless.

Still looking for ideas on this, if anybody's had the same issue and resolved it.

I managed to get it working for my son's account, although I have no idea how repeatable this is.

All I ended up having to do was to sign in with a Windows 10 Xbox Live-enabled game that he hadn't yet signed into. In this case, I opened up Microsoft Solitaire Collection, which brought up the account picker for Xbox Live - his account was the only one
in the list other than the "sign in with another account" thing, I selected it, and it signed him into Xbox Live successfully. After that, I was successful with both the Xbox app and Rise of Nations (which had been completely unable to sign in, I assume because
it was using the same underlying method as the Xbox app); it was last week, so I can't remember whether I had to repeat the process on the second PC, but I do know that we also got it working there as well.

The only reason I thought to try this was because I'd noticed that basically everything else appeared to work - he could sign in on the Xbox 360 and the Xbox One and in a Window 8-era PC game. The only things that WEREN'T successful were Rise of Nations
and the Xbox app. I knew his account wasn't irrevocably broken; it was just something with the state of it with the Windows 10 sign-in.

Note that I am not sure whether this would work if you signed into a Windows 10-level Xbox Live game that you've played before (so it has to trigger the account picker), or if it would have worked even if he already had a history playing solitaire.

Thank you for following up. Here are two more methods to troubleshoot error 0x409 0xD000000D:





Method 1: Make sure that Xbox services aren’t disabled



1. In the Search bar type Services. Select the Services from the list of results.

2. In the Services window sort the services by their name.

3. Scroll to the bottom and find the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.

4. You’ll have to repeat this process for each of the services listed above. Right click the service and select Properties.

5. Find Startup type section and make sure it’s set to Automatic. If the service isn’t started, click Start to start the services.

6. Save changes.

Method 2: Clear the local Xbox identity data

1. Open File Explorer.

2. In the address bar paste and go to this location:

%userprofile%\AppData\Local\Package\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

3. If there are Accounts and Cache folders available make sure that you delete them.

4. Now try starting Xbox app again.

Feel free to provide us a feedback.