Can't sign into any Xbox apps on mobile

jayrdi · Mar 26, 2023

I noticed about a week ago that I couldn't connect to anything in the Xbox Family app, so I cleared the cache, no effect (just kept saying "unable to load data, try again later"), then reinstalled, all to no effect.

Then I noticed same in Xbox app and Xbox Games Pass app. I have deleted all the apps and reinstalled the Xbox one. When I load it it asks me to sign in, then asks for email, then sends a number to approve with the Microsoft Authenticator app. After that it loads for a bit and takes me back to sign in.

I've reinstalled a few times and tried signing in but it seems to just not be able to connect my account with any of the Xbox apps suddenly (past week - been working fine for years). I'm using a Samsung Galaxy S21, if that makes any difference.

:)

Rodrigo Oliver

Hi Frogy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

On the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

I reported the issue and await a response, I will update this post as soon as I have new information.

What have worked for some users is reseting their computer network settings.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has 100% worked was logging in via the Xbox Mobile App or Xbox PC App or in the Console itself.

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

Ronnieee

I understand where you are coming from and I do not want to reset my phone either just for that reason but it seems to be the only solution at this point because it's like the app is not syncing properly with the phone and we have done all sorts of troubleshooting not to mention it only happens on that device alone. Try to delete the data on the app and see if that also helps by going to the app settings and storage.

Ronnieee

You mean turning off the authenticator is still not letting you sign in? Try reinstalling the app as well.

jayrdi

Thanks, but this didn't fix the problem...

I can log in fine on xbox, pc and on a different phone. Someone suggested a hard reset but tbh I'd rather just stop using the apps because that's a right hassle.

Don't know why it's suddenly doing this

jayrdi

No luck, I removed security measures so it just asked for password and deleted the Xbox app. I reinstall, click "sign in" and it takes me to a login window to enter my email and password, it then pops up with another window saying "are you trying to sign in to Xbox App" with options "Cancel" or "Continue". Clicking continue another window says "This website wants to open an external app" with options "Stay in Microsoft Edge" or "Open external app". Clikcing to open external app takes me back to the sign-in screen...

I even cleared the history in the Edge browser on my phone, so I needed to enter the login details again, rather than it just using my previously logged in account.

Can't sign into any Xbox apps on mobile