Can't sign in

hi please help. My son is signing in to his account but the X box then says no one is signed in.

:)

 

Can't sign in....

I believe the problem is that since you signed up on a PC, trying to sign up again on your Xbox fails because your trying to sign up using the same e-mail you already are using. Try "Recovering your Gamertag" to your console using your e-mail address and
password and see if that works. Included below is a link about how to "Recover your Gamertag."

support.xbox.com/.../gamer-profile.aspx

 

can't sign in

0xc00d11cd (0xc101000c) can't sign in - why? - how to fix it? I'm using windows 8.1

 

To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

a)To remove the account from xbox live console:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Under "Account," select Remove accounts.

Select the account that you want to remove.

Select Remove to confirm.

When you're finished, select Close.

b) To clear cache on an Xbox One:

Press and hold the power button on the front of the console until it powers down completely.

Unplug the power cable from the back of the console so that the power brick in not connected to the console.

Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

Plug the power cable back into the console.

Wait for the light on the power brick to change from white to orange.

Turn on the console using the power button.

c)To download your Xbox profile to the Xbox One console:

1. Scroll left on the Home screen to open the guide.

2. Scroll down, and then select Add & manage.

3. Select Add new.

4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

5. Enter the password for your Microsoft account, and then select Enter.

6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

Hope this helps you!

 

Hi thanks you. Will these remove the game he has downloaded from the Internet though?

 

No the steps are described to you serve only to clear the console cache from corrupted files that impede a correct log in.