Can't sign in to xbox 360 account

Jenny Thompson2 · Dec 13, 2023

Hi all

A family member gave us their old xbox 360 for our daughter to watch netflix on. it has all their old accounts on etc,so we made a new account on xbox.com and signed up for xbox live etc, went onto the dashboard and tried to download the profile by putting the email address in but when you click next after adding the email address it says there are issues related to the credentials of the account and displays an error code 8015000a

ive logged into the account on the laptop to see if the details are correct and i have also deleted the system cache on storage but neither helps it

any ideas or is the console to old now?

Thanks

:)

OGz GALAXY

Is there a reason why I can't sign in to my account and Connect t Connect to Xbox live on Xbox 360?

Sodangidni

Hello, Jenny. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I recently saw similar threads about this problem.

Actually, I posted some potential solutions you could try to get this issue solved on another thread.

Could you try each of them?
This is the thread:

https://answers.microsoft.com/thread/62ffe28b-d914-4d34-9714-a93f6dba5850

Make sure to click on “Replies” to see each one in chronological order.

I'll look forward to hearing from you.

Kind regards,

Arturo.

Rk2p

If your xbox 360 profile didn't have xbox live gold then you can't get its profile data, if you're using the same account as your xbox 360 account then you can just sign in using it.

XBF Leo G

Hello WaterWolf3003,

Thank you for posting on the Xbox forums. We understand that you are attempting to sign in to your account on an Xbox 360, and the console gives you a message stating that the account is already in use. It is possible to be

signed in to one Xbox One console and one Xbox 360 console at the same time. However, there are some apps that you can't use on different consoles at the same time. Are you using an Xbox 360 backwards compatible game on the Xbox One when you are signing
in to the Xbox 360? The account cannot be used on the Xbox 360 when you are using an Xbox 360 backwards compatible game on the Xbox One. Be sure to let us know the results!

Mister Cazador

Hi there, thanks for that info. Let's have you walkthrough the step-by-step instructions related to that error code to see if they can help
out with this.

Can't sign in to xbox 360 account