Can’t sign in to Xbox 360 account on Xbox one

Tried that, even did a factory reset on Xbox One still can’t sign into Xbox 360 nor BC Xbox 360 Games

This email is brand new, only made it for Xbox account. Signed into my one but can’t sign into the other Xbox as it’s making me put a brand new gamer tag in

I can’t make purchases on xbox360 console, I can make purchase on my computer for xbox 360 games, but I can’t play them cause I can’t sign in to xbox profiles or gametags

Hi there! This is Virginia O.

I understand that you are experiencing issues playing a backward compatible game to your Xbox Series X.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

In the Xbox 360 game on your Xbox One, open the Xbox guide by pressing the View button and Menu button at the same time.

Launch the backward compatible game.

Press the View and Menu button simultaneously.

Select Manage storage from Settings.

Select the profiles folder.

Choose your Gamertag and select Delete Profile Only (do not select profile and items)

Press the View and Menu buttons simultaneously to pull up the guide again.

Select Download profile and continue to recover the account.

I hope that this will help you download your Xbox 360 profile and play your backward compatible game successfully.

Thank you for your cooperation.

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.