Can't sign in to profile

Waterdeath76 · Sep 28, 2016

can't sign in to profile. Then system bogs down and tell me sorry something went wrong

:)

cross44 · Sep 28, 2016

Backwards compatibility question

You can login, make sure you are logged into a profile on your xbox one, then hit the back and start (view and menu) buttons in x360 mode... That brings up the option to sign into profiles and download profiles.

Even if you use another xbox 360 it should let you login to a xbox 360 profile and it should just say it was last signed in on another system. I'd make sure you are signed into a profile, if you are trying splitscreen stuff make sure your friend signs into his xbox one profile before then signing into his xbox 360 profile.

Awkward, but it works. Been busting up borderlands splitscreen in bc for a couple days.

Tony72495 · Sep 28, 2016

Red Dead Redemption Error Message Help

I fixed it.

Go to Xbox.com and find your security settings for your profile, then find "Xbox 360 Profile Protection" and set it to require the profile to redownload the profile every time you sign in (this will also sign you off of all 360 consoles you were previously signed into).

Since my 360 had been set up to automatically sign in, I'm thinking the Xbox One thought I was still signed in on my 360, and obviously you can't be signed in on multiple Xbox's on the same profile at the same time, so it flagged an error.

At least that's my guess. I also cleared my Xbox 360 local data and did a console restart.

Just follow those steps and it should hopefully be fixed.

adamblack93 · Sep 28, 2016

You should first check your profile has not been temporarily or permanently suspended by visiting
https://enforcement.xbox.com/ (if you have any suspensions, you will not be able to use some or all Xbox Live services). If everything looks fine, check your network connection. On your Xbox One, navigate
to Settings > Network. Under "Troubleshooting", select "Test network connection". Make sure that you can connect to the Xbox Live service. If this doesn't work, try redownloading your profile. Delete your profile from the Xbox One console by going to Settings
> Account. From here, select "Remove Account" and then select the profile you are having issues logging on to. Then redownload the profile by trying to sign in again. If these solutions don't work, let us know.

konrad05

that was the first thing i tried. still can't sign back in to my profile. i sign out of the profile that is on the app currently and it makes me sign right back into that same profile. no options to pick a second profile. this is the most idiotic app now,
there is no point for it if you can't sign into your own profile any more

PalmettoBling

Awesome! Glad to hear it was a simple fix! Have fun!

StuartATrueRed

This is what the error code means https://support.xbox.com/en-GB/error-code-lookup?code=0x8007000E follow the instructions on the site, and hopefully you should be signed in soon.

SKOOT2006

I think i just figured out the problem. Looks like the latest update messed with family settings. I had to reassociate my son as family in my microsoft account settings. Had to do the same for the other accounts on this xbox. No more login issues. Hope
that helps

XBF Diego M

Hi TarquinAF,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

Can't sign in to profile