Cant sign in to my xbox account even after changing password

Vasco Leite · Apr 23, 2023

So recently I had my PC hacked but I resolved the situation and didn't lose anything. Then a few days after I wanted to play Minecraft witch is linked to my Microsoft account, but I was logged out. Then after trying to log in I received a message witch said that my account did not exist (this happened to 2 of my accounts that both have Minecraft) so then after looking for help I was able to create an account with the email that I was previously using but I still don't have Minecraft on that account (And I know the Minecraft accounts still exist because I can still see them on the accounts tab in the game) . Then I went to my Xbox which I had my account logged in (with the same email I had just created an account with) and it asked for my password, after trying to log in it said it was the wrong password, so then I reset my password and it still says that I'm using the wrong password. So right now I don't know what to do, The 2 accounts that I had

supposedly don't exist but I can still see them on my Xbox and Minecraft launcher but I cant log in even after changing password

:)

Geri M.

Hi Vasco Leite,

I could not really imagine how important it is for you to be able to rectify this issue at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your account.

Here is the guide to CONTACT LIVE SUPPORT:

Kindly follow the steps below to contact our live support team:

Visit to the following link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region.

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? -(xxxxxx)
What's the issue? -(xxxxxx)

The third box will ask you to describe your issue. and then select the "Next" button.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

Lastly, should you be unable to follow through the steps in contacting support. You may use the virtual agent on that page and type these exact words: Talk to an agent.

Sincerely,

Xbox Forum Moderator

Microsoft Community

EggsBoxJuan

Hello, do you have the Kinect sensor and have recently changed the email address/password used on your account ?

if so please check out this link.

support.xbox.com/.../cant-auto-sign-in-with-kinect-after-changing-password

Either way I would try removing and adding your account back to the Xbox as a first step.

JoelHansen

Hello!

You could try the steps here :

https://support.xbox.com/my-account/security/cant-sign-in-after-password-changed-xbox-one

SatanicoDrCadillac

Hi!

Maybe this helps

https://support.xbox.com/pl-PL/my-account/security/cant-sign-in-after-password-changed-xbox-one

Pandasauraus

Have you tried logging back into the Microsoft Account and checking to see if it has been verified.

If you still have issues, try checking this page

support.xbox.com/.../cant-sign-in-after-password-changed-xbox-one

I had this issue before and it did get resolved without any hassle.

Cant sign in to my xbox account even after changing password