'Can't sign in to my Microsoft/Xbox account on Xbox cloud gaming'

when i click sign in it goes to the loading screen like if its loading but it goes back to the screen i was at trying to sign in

Hi there! I'll do my best to help here.

What's your device's operating system?
Are you able to sign in your account just fine through https://account.microsoft.com website and https://account.xbox.com/Profile website?

To further isolate the issue, try using a different internet browser such as Microsoft Edge or Google Chrome.

Kind regards,

I've been getting this same error trying to launch any cloud game. Removing devices and changing password so far has not worked for me.

So far I have tried these things:
1. Removed all devices from my Microsoft account.
2. Changed password to my Microsoft account.
3. Used sign out of all devices feature of Microsoft account.
4. Signed out and signed back in to Xbox Game Pass app multiple times.
5. Added two-factor authentication to Microsoft account.

None of the above seems to resolve my issue and I continue to get the above error message when launching any cloud game.

Hi there GinferSmile1,

Thanks for keeping us updated on the issue with game saves for Microsoft Ultimate Word Games.

I recommend to verify if the account is logged into Xbox Live. If the don't or can't sign in, this will prevent you from accessing your achievements, game progress, and other game data. All this data is saved in the cloud on your Xbox account, and if you
can't sign in to Xbox through your game, you can't save your achievements and game progress. See

Connecting to Xbox Live from a PC for troubleshooting steps.

Try this out and let us know the results.

Yes and no

Home console only applies to console

You have to sign into your account on the xbox store app to download the games

And have her sign into her account in the xbox app to play seperately

She can't cloud play any games though as ita a subscriber feature only