can't sign in to my Jigsaw game

abbeycreamcat · Dec 30, 2019

I bought a new PC and have logged into my account, I can open and play Solitaire and Majong fine but it won't let me into my Jigsaw game, every time I open it it logs me out and tells me to sign in, which I can't. I have the Premium edition and don't want
to lose all the games I have bought. It also does the same with Sudoku and won't let me sign in

:)

soft pillowcase

Also having problems, can't sign into jigsaw or sudoku, trying to get the achievements in those games and I can't because I can't connect to my xbl account.

abbeycreamcat

I have reposted this question as I didn't see this answer until now. Yes I am signed in to the Xbox app and it allows me to play my Solitaire game but I cannot open Jigsaw. I have uninstalled and reinstalled the game several times. I have the latest Windows
10 on my brand new computer. I am so very disappointed and frustrated that I can't play a premium game that I have paid for and enjoyed for the last few years. As you can see from the screenshot I AM logged in in Solitaire, but according to Jigsaw I am not!

XBF Leo G

Hello abbeycreamcat,

Thank you for posting on the Xbox forums. We understand that your Microsoft account is getting signed out every time you launch Microsoft Jigsaw. If you launch the Xbox Console Companion App; does it appear that you are

signed in to the application? If you are not signed in to the app; go ahead and sign in to it and launch Microsoft Jigsaw. We recommend making sure that

Windows 10 is up to date. Also, you can try
uninstalling the game and reinstalling it. Be sure to let us know the results!

PamAkison

Thanks, JK. For me, the problem resolved itself mysteriously. All works well now, with latest MS updates. You can re-download your collections once you’re finally back online.

}JK{

Having the same issue for the last two weeks and have tried everything.... Even as far as reinstalling windows store... I know I'm signed in the right account because I can see my invoice for the premium membership but jigsaw won't let me sign in.... And
because I reinstalled I also lost the collections I purchased and all the points I had collected. Why am I paying for something I am unable to use?

can't sign in to my Jigsaw game