Can’t sign in to main xbox account

Rpujol85 · Mar 24, 2023

My Microsoft account was hacked a little over a month ago. I don’t use it for much so I just made sure to remove my credit cards from the Xbox account.

However now when I try to play Xbox I am unable to sign in to my main Xbox account as the hacker changed the email associated with the main Xbox account or gamer tag.

How do I get the hacker’s email off of the Xbox account?

I have been able to secure/reset everything else with my Microsoft account using the online system tools, but I can not figure this out.

How the hell do I get a phone call from support?

:)

Azurillex

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Rpujol85, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Peter R Fleming

How many accounts are you using? because you will need two accounts the main one and secondary account. The main one you will need to set one console as the home Xbox then sign in with sign out with the main account and sign in with the secondary account
then on the other console sign in with the main account.

Xbox #1

Main Account: (Set as home Xbox) and signed out (do not remove from console)

Secondary account: singed in

Xbox #2

Main Account: Singed in

Secondary account: not necessary

You can switch your home console 5 times a year if you have used all 5 I can tell you how to reset them if necessary.

gooji

I dont think you understand. This an issue, a glitch or bug of some sort, with MICROSOFT’s app. Yalls app. Im a little ticked you’re just telling me to deal with it and get a new account. Theres no reason what so ever that xbox live isnt letting me log into
my account. It wont even give me the opportunity to login to it in the first place, so its not like its a security issue. Its just STUCK at that verify your email thing. Let me paint the picture. I tap the xbox live app, and it opens up the “sign in” and “set
up console” screen. I tap the “sign in” option since im on mobile, and it asks me if it can use live.com to sign me in. I have no choice but to say yes because it gives me no other option, and it opens up live.com, which already feels unstable. Then it IMMEDIATELY
takes me to the verify your email page for my old email account without previously even putting in ANY information what so ever.

On top of all this, even if I caved and made a new microsoft account somehow (which would be impossible since im legit using my only other email), basically giving up ALL the work I did with my current account, the xbox live app STILL wouldnt let me log
into it. If a separate account with ACCESSABLE email existed I wouldnt be able to login to it through xbox live OR minecraft.

XBF Steven R

Hey there goji,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. To be honest, if you are not able to recover the account using the steps outlined in our

Lost Account solution you might be at an impasse and have to start playing with another account.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

Can’t sign in to main xbox account