can't sign in to console

CathyTorres1 · Jan 22, 2019

for some reason the console is saying offline and I have looked everywhere and can't figure out what's wrong

this was working fine yesterday - we are new to x box and I have no clue what to do can someone help?

:)

DrifterX22

if your console does not show online after the full power down/up verify you are not offline and you may need to troubleshoot your network.

https://support.xbox.com/en-US/xbox-one/networking/connection-solution

Zero Jehuty

First try a hard restart. Hold the power button for 10 seconds. Then unplug it all for 5 mins to power cycle. Turn it back on and try again.

If that does not work you might have switched it to off line mode by mistake. Go to settings. Network. And see if a button says "Go online"

Miss Bijoux

Hey Scarlett!

I can see that you were
recently online. Are you still experiencing issues signing in or are you good to go now?

Let us know!

--------------------------------------

Xbox Forums Staff

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and if you're a member of the Xbox Insider Program, check out the
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Program troubleshooting.

Smwutches

If the console is banned, you can't sign into any accounts on the console. If only an account is banned, then a non-banned account can sign into the console.

Smwutches

No. You don't have to be signed into multiple consoles. You can't be signed into multiple consoles. Since his console would be set as your Home console, he can play whether you're signed in or not.

can't sign in to console