can't sign in to an account I made to play Minecraft on my PlayStation

Hello Thrawn kma,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue with your Microsoft account that you use to play Minecraft in your PlayStation device due to account password issue. Let us check and see on what we can do to help resolve your concern in a timely manner.

Before we go any further, I would like to set your proper expectations that Microsoft accounts are fully managed and handled by an automated server and we don't have manual access to it because Microsoft really takes our security and privacy very seriously. We understand your frustration if you find out you can't recover your account through the process established by Microsoft. The account recovery process is designed to protect your account and content. This means that our support agents and advocates can't do more than you can do for yourself with the account recovery form. The questions are intended to verify ownership of the account. We do not have the ability to send password reset links or provide other ways to access or change account details.

If we may ask, when was the last time you were able to sign in your Microsoft account? Please indicate the month and year. You can sign also to account's page to determine any problem with your account. If you forgot password and do not have alternate security information added in your account, then you will need to go through the account recovery process. You may sign in your account through this link: https://account.microsoft.com

For the meantime, you may use Microsoft Account sign in helper tool. Make sure you select the correct option from this list and follow the instructions exactly. This has helped many account holders recover their account. We hope this helps you too! It is also possible to contact live support through this tool.

The account recovery form can be found here: https://account.live.com/acsr We recommend that you try filling out an account recovery form. You can do this up to twice a day. Do this if you find more information or remember something else about your account that will help you. You'll be asked to provide account information such as your date of birth, services you've used with Microsoft, recent emails you've sent to recipients, as well as the subject line of the email, etc.

After you submit the form, you'll receive a confirmation email and receive feedback from Microsoft's automated system about the status of your account recovery within 24-48 hours.

We hope this information will help you recover your account.

Sincerely,

This means you're signing in with the wrong account, you need to use the account you previously signed into Minecraft on PlayStation with.

Since we don't have access to accounts on this chat, you'll need to speak with Xbox Support if you're having trouble accessing the previously connected account: https://support.xbox.com/contact-us

Hi Venom. My name is Kyle and I'm an independent advisor.

Can you send a photo or screenshot of the error you see?

This is what it's saying to me

Hi Venom. My name is Kyle and I'm an independent advisor. Can you send a photo or screenshot of the error you see?

Hello Adriana,

Thank you for posting in Microsoft Community.

We understand that you're having trouble signing into Minecraft on your PlayStation 5. It sounds like you may be encountering an issue with account linking or you are looking for the account linked to your PlayStation.



Just to set your expectation, we do not have tools to check which Microsoft account was linked into your PlayStation Network account. This should be on your account settings in PlayStation otherwise, you may need to reach out to their support for assistance. (PlayStation Support)

Should you wish to know what account holds your Minecraft, you may sign into Minecraft website through this link: Sign In or Sign Up | Minecraft - This will require a Microsoft account to sign in.

For more details about Minecraft for PlayStation, please see: PlayStation® Technical Support FAQ | Minecraft Help

We hope you will be able to play on Minecraft this holiday season.

Happy Holidays to you!



Sincerely,



Microsoft Community Moderator