Can't sign in please help

The gold subscription is still active, when i check the friends list of my silver account i see my account still has the gold label. I can't log onto xbox.com with my gold account because i can't remember my windows live id or password because i've had this
account for years. so i can't check that site because i need to log in on my gold accounts windows live id to see my billing information

If you don't remember your Live ID or password, you'll need to give phone support a call for further assistance. They can be reached at 800-4MY-XBOX.

Have you visited https://billing.microsoft.com to verify that your Gold subscription is still active?

May I suggest that you try the following, also to make your account hacking- and theft-proof.

Again sign in on https://account.live.com/Proofs/Manage

Turn Two Step Verification ON. If you own a smartphone, follow the instructions to get the free Authenticator App on your smartphone.

After you properly set up Two Step Verification, scroll down a bit more, and let that site create a so-called App Password.

Write that app password down, and go to your console.

Go to the far right to the settings hub, then go to the system tile in the upper left, and then to the storage options.

Highlight your harddrive and press the Y button. In the following menu, choose to clear the system cache, and repeat that process three times.

After that, try to download your profile, and when you're asked for your password use the App Password instead of your regular password.

That should usually do the trick.

There's a service alert at the moment - https://support.xbox.com/en-US/xbox-live-status?xr=shellnav