Can't sign in or go to my home screen on xbox

Discus and support Can't sign in or go to my home screen on xbox in XBoX on Consoles to solve the problem; every time I try to sign in to my account it says try again later there was a problem and we couldn't continue (0x80a4001a) and when I try to go to my... Discussion in 'XBoX on Consoles' started by HD Gian, May 25, 2017.

  1. HD Gian
    HD Gian Guest

    Can't sign in or go to my home screen on xbox


    every time I try to sign in to my account it says try again later there was a problem and we couldn't continue (0x80a4001a) and when I try to go to my home screen it says something went wrong give it another try if this happens again let us know by entering
    0x80070490 at Xbox.com/errorhelp so we can investigate. I have tried everything to fix this I have held the Power button on my console for 10 seconds and the unplugged the power cord from My console i Waited 30 seconds and plugged it back in it still didn't
    work. I have also restarted my Xbox. I am out of ideas how do I fix this?

    :)
     
    HD Gian, May 25, 2017
    #1
  2. kazbear
    kazbear Guest
    Switching Profiles

    On my son's Xbox One, he has set it up to automatically sign in to his profile. When I turn it on, it goes to his home scree. I double tap the Xbox symbol on the controller, go to profiles and choose mine to sign in. I spins a while, signs me in, then
    goes back to his home screen.

    I have to hit the Xbox symbol on the controller again to actually switch it to my home screen.

    Is this normal? It was not doing this before.
     
    kazbear, May 25, 2017
    #2
  3. X Shad3z
    X Shad3z Guest
    Can't sign in via dashboard, can't exit to dashboard once signed in

    This sorta happens to me. I can't sign in to Xbox LIVE when I'm on the Dashboard , but I can sign in if I go to black Ops or other games. But my screen doesn't turn black
     
    X Shad3z, May 25, 2017
    #3
  4. Feral Boar 66 Win User

    Anyway to tell which controller is signed in with a certain profile?

    It doesn't really work like that guys.....

    IF you have two controllers tethered in....if you go home with EITHER controller it just goes to the last person signed in. For example....i can sign myself in under controller one on the home screen and the go back to the game and then my son can go sign
    the second controller in at the home screen........and go back to the game.

    But then even if I go home with my original controller that i signed in with it still shows his profile at the home screen. Only one guy can be signed in as the Homescreen person even if more than one controller is signed in....it's very strange.
  5. Yehia Gaming Win User

    as soon as i sign into my xbox and i go to settings it signs me out

    Oh I mean my xbox account on xbox.com and When i go to the xbox home screen it signs me out
  6. Chris k. Knight Win User

    Home button Bug

    My Xbox home screen in unresponsive. System really slow. Can't see if there is an update or what. Going to hard reset.
  7. Seventh Easter Win User

    Initial set up issue - I've run through the set up and already logged in but when i start my xbox one its starts at the 'choose a timezone' screen then asks me to log in, but i'm already logged in so i can proceed.

    Hi gds, thanks for the idea, sadly i can't access the home screen, i'm stuck in the set up process and can't see how to get to the home screen from there. i have tried going to my microsoft account using another computer and changing my password as suggested
    in the link you provided but when i go back to my xbox and start it up i get the same issue and error message. Any other ideas? Is there a way to get to the home screen without completing the set up again.
  8. steeledwand7664 Win User

    Xbox live

    That means that that xbox is no longer your profiles home xbox.

    To check that you would sign into your account go into settings go to personalization and home xbox and make sure that that screen says this is my home xbox if not click on the button to make this my home xbox. once that console is your home xbox then any
    other profile on that console will be able to use any subscription on your account including gold and play any digital game that you own.
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Can't sign in or go to my home screen on xbox

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