Can't sign in or add account

Discus and support Can't sign in or add account in XBoX on Consoles to solve the problem; Two days ago, I played destiny 2 through the xbox app streaming function on my pc. After a few hours of play I logged out for a while. I later... Discussion in 'XBoX on Consoles' started by TA Synn, Oct 24, 2018.

  1. TA Synn
    TA Synn Guest

    Can't sign in or add account


    Two days ago, I played destiny 2 through the xbox app streaming function on my pc. After a few hours of play I logged out for a while. I later returned to play on the console itself and noticed I was no longer able to sign into my profile. It told me
    something went wrong and try again later. Unfortunately I don't remember the error code I received at that time. After reading through support forums, I tried power cycling and I tried deleting my profile from the console, in the hope that I could recover
    it and sign in. However, now when I attempt to add a new profile, the xbox seems to fail the task outright, not providing an error code. If I try to sign into an existing profile, it gives me the error code 0x801901f4.

    Any help would be greatly appreciated.

    :)
     
    TA Synn, Oct 24, 2018
    #1
  2. can't sign in, can't re-add account after removing it

    We originally got to this because of a problem with Rocket League. Attempting to trouble-shoot that we hard-rebooted the Xbox.

    After the hard reboot we were unable to sign in to Xbox Live. We followed the instructions here: Repeated Password Prompts on Xbox One

    Solution 1 didn't work so we attempted Solution 2. On Step 3, "re-add your account", we're now stuck. The console claims that the account is already there, but there is no gamertag for it. So we can't re-add the account and also can't remove it again.

    We could now move on to Solution 3, but I'm hesitant to do so since presumably this will require re-installing all games again. Is there anything Microsoft can do here? Any other things we can try to unwedge the console without factory resetting it?
     
    TawdrySneeze140, Oct 24, 2018
    #2
  3. onyxishere
    onyxishere Guest
    can't sign in, can't re-add account after removing it

    Sorry to hear you're having trouble. Please go ahead and try step 3. There's an option to keep installed games and apps so you won't need to redownload them when you're done.

    Also, in case you weren't aware you can add up to 3 USB 3.0 external hard drives ranging in size from 256GB - 16TB for extra storage space.
     
    onyxishere, Oct 24, 2018
    #3
  4. XBF Brad A
    XBF Brad A Guest

    Can't sign in or add account

    Hello TA,

    Sorry for the issue with signing in. You can try a couple of things and see if it helps. Make sure the

    windows and everything is up to date
    . Corrupted data may cause your game to not work properly. here are two steps on how to isolate the system issue:

    1. Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update, or when you run a program in Windows 10. Here is a

    guide
    on how to perform a clean boot.



    2. Here is a
    guide
    on how to download the apps troubleshooter.

    Hope this helps, please let us know.

    Thanks

    Brad

    Xbox Forum team
     
    XBF Brad A, Oct 24, 2018
    #4
  5. TA Synn
    TA Synn Guest
    Thank you for the quick reply. Unfortunately, it did not solve the issue. I haven't had any issues with my pc or apps. The only trouble I've been having is on my console itself.
     
    TA Synn, Oct 24, 2018
    #5
  6. XBF Nestor S
    XBF Nestor S Guest
    Hey Synn thanks for keeping us in the loop!

    We suggest trying a reset of the console since the problem might be on the actual OS of the console so we would suggest a
    Soft Factory Reset
    (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
     
    XBF Nestor S, Nov 3, 2018
    #6
  7. XBF Brad A Win User

    Can't sign in or add account

    Hello TA,

    Sorry for the issue with signing in. You can try a couple of things and see if it helps. Make sure the

    windows and everything is up to date
    . Corrupted data may cause your game to not work properly. here are two steps on how to isolate the system issue:

    1. Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update, or when you run a program in Windows 10. Here is a

    guide
    on how to perform a clean boot.



    2. Here is a
    guide
    on how to download the apps troubleshooter.

    Hope this helps, please let us know.

    Thanks

    Brad

    Xbox Forum team
  8. XBF Nestor S Win User

    Can't sign in or add account

    Hey Synn thanks for keeping us in the loop!

    We suggest trying a reset of the console since the problem might be on the actual OS of the console so we would suggest a
    Soft Factory Reset
    (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
  9. TA Synn Win User

    Can't sign in or add account

    Thank you for the quick reply. Unfortunately, it did not solve the issue. I haven't had any issues with my pc or apps. The only trouble I've been having is on my console itself.
  10. SenileAura34106 Win User

    Can't Sign-In

    I don't think this was the problem. Still can't add an account / sign-in.
  11. MasTerKi3Z Win User

    Migrate xbox gamertag to different microsoft account

    can't merge separate accounts, the most you can do is add an alias to an account so you can sign in with another email
Thema:

Can't sign in or add account

Loading...
  1. Can't sign in or add account - Similar Threads - Can't sign add

  2. Can't sign in so I reset my console. When I try to add account the circle just spins and...

    in XBoX Accessibility
    Can't sign in so I reset my console. When I try to add account the circle just spins and...: Please help my add account and sign in. I can't do anything on my xbox series x. I did a hard reset and can't add new account. I click on add new account and it just spins then returns to previous...
  3. I can't add or sign in on my xbox profile anybody know how to fix that issue

    in XBoX Accessibility
    I can't add or sign in on my xbox profile anybody know how to fix that issue: I can't sign in or add a profile on xbox one s 12f5e831-2634-4fb6-96ed-a1e9ba66a5f8
  4. Can't sign into xbox account or add new account on series X

    in XBoX Accessibility
    Can't sign into xbox account or add new account on series X: The issue started a few days ago and is as the title states. I tried logging into my xbox account after work one day. The xbox would try to log into the account, a screen would pop up with a...
  5. can't sign in or add profile to my Xbox one x

    in XBoX on Consoles
    can't sign in or add profile to my Xbox one x: Hello, My Xbox console asks for credentials and once a successful password is used, it spins for 20 sec or so and gives a message saying to try again in a while. Error code is 0x87DD0019....
  6. Can't add or sign into profiles anymore on Series X

    in XBoX on Consoles
    Can't add or sign into profiles anymore on Series X: Yesterday morning when I turned on my Series X, the box saying 'Connect to Xbox Live' was displayed. However, it was still connected to the internet as I could see bandwidth being used, as well as...
  7. Can't join / add friends or sign into Xbox website.

    in XBoX on Windows
    Can't join / add friends or sign into Xbox website.: I just got Halo MCC on Steam (I don't own an XBox) and want to join my friend who plays on Xbox, cross platform. I've linked my Steam account. I've gotten the Xbox windows app and tried to friend...
  8. Can't sign in or add accounts to my xbox.

    in XBoX on Consoles
    Can't sign in or add accounts to my xbox.: Is anyone else still having a problem where you can't sign in? Where it says you'll need internet do this? Because I am, I try and sign in won't let me. I check my internet says it's good, soo I...
  9. Xbox One S can't sign me in or add account

    in XBoX on Consoles
    Xbox One S can't sign me in or add account: My Xbox One S could not sign me in. Following various instructions, I restarted and reset the console multiple times without any luck, then removed my account and tried to add it back and now I...
  10. Xbox One S - Não consigo entrar ou adicionar conta. -Xbox One S - I can't sign in or add an...

    in XBoX on Consoles
    Xbox One S - Não consigo entrar ou adicionar conta. -Xbox One S - I can't sign in or add an...: Comprei recentemente um Xbox One S All Digital, mas na primeira tentativa de uso, na configuração não consegui entrar com a conta Microsoft, pois a caixa de acesso não apareceu. Ao terminar a...