Can't sign in or add account

Two days ago, I played destiny 2 through the xbox app streaming function on my pc. After a few hours of play I logged out for a while. I later returned to play on the console itself and noticed I was no longer able to sign into my profile. It told me
something went wrong and try again later. Unfortunately I don't remember the error code I received at that time. After reading through support forums, I tried power cycling and I tried deleting my profile from the console, in the hope that I could recover
it and sign in. However, now when I attempt to add a new profile, the xbox seems to fail the task outright, not providing an error code. If I try to sign into an existing profile, it gives me the error code 0x801901f4.

Any help would be greatly appreciated.

:)

 

can't sign in, can't re-add account after removing it

We originally got to this because of a problem with Rocket League. Attempting to trouble-shoot that we hard-rebooted the Xbox.

After the hard reboot we were unable to sign in to Xbox Live. We followed the instructions here: Repeated Password Prompts on Xbox One

Solution 1 didn't work so we attempted Solution 2. On Step 3, "re-add your account", we're now stuck. The console claims that the account is already there, but there is no gamertag for it. So we can't re-add the account and also can't remove it again.

We could now move on to Solution 3, but I'm hesitant to do so since presumably this will require re-installing all games again. Is there anything Microsoft can do here? Any other things we can try to unwedge the console without factory resetting it?

 

can't sign in, can't re-add account after removing it

Sorry to hear you're having trouble. Please go ahead and try step 3. There's an option to keep installed games and apps so you won't need to redownload them when you're done.

Also, in case you weren't aware you can add up to 3 USB 3.0 external hard drives ranging in size from 256GB - 16TB for extra storage space.

 

Hello TA,

Sorry for the issue with signing in. You can try a couple of things and see if it helps. Make sure the

windows and everything is up to date. Corrupted data may cause your game to not work properly. here are two steps on how to isolate the system issue:

1. Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update, or when you run a program in Windows 10. Here is a

guide on how to perform a clean boot.



2. Here is a
guide on how to download the apps troubleshooter.

Hope this helps, please let us know.

Thanks

Brad

Xbox Forum team

 

Thank you for the quick reply. Unfortunately, it did not solve the issue. I haven't had any issues with my pc or apps. The only trouble I've been having is on my console itself.

 

Hey Synn thanks for keeping us in the loop!

We suggest trying a reset of the console since the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset
(while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!