Can't sign in on my Xbox

Desert Dragon79 · Sep 22, 2015

So I recently changed my email for my Microsoft account but when I go to log in on my Xbox one it asks for my password. The first thing that struck me as odd was that my old email was showing and not the new email. worst still my password does not work and
I tried to change it and it still does not work. This is only happening on my Xbox my computer is working just fine.

:)

VictorS6 · Sep 22, 2015

Can't sign in on my xbox ackount

(english)

Last weeked i was my e-mail hacked by a hacker. 3 Days later i toke my ackount back.

Bud when i was trying to login my xbox acount its say's;

YOUR XBOX LIVE MEMBERSHIP INFORMATION ISN'T VALID. PLEASE USE A PROFILE THAT CONTAINS A VALID MEMBERSHIP OR RECOVER YOUR PROFILE FROM XBOX LIVE.

So i can't sign in can some one help me with this problem? (SORRY FOR BAD ENGLISH)

(dutch)

Vorige week was mijn email gehackt. 3 Dagen later had ik hem terug gehaald.

Op het moment dat ik in wil loggen staat er;

YOUR XBOX LIVE MEMBERSHIP INFORMATION ISN'T VALID. PLEASE USE A PROFILE THAT CONTAINS A VALID MEMBERSHIP OR RECOVER YOUR PROFILE FROM XBOX LIVE.

Dus ik kan niet inloggen. Kan iemand uitleggen waarom en hoe ik het kan maken. Alvast Bedankt.

ShadowDisasterz · Sep 22, 2015

I can't sign in on my Xbox

I'm really in need of help as I've tried nearly everything I could do with my xbox, It was working perfectly yesterday as I was able to play on my account, , but right now everytime I try signing in it gives me this

This has made me majorly confused as I reset my Xbox 3 times and hard reset *but kept data* once, and it still doesn't work, any tips or advice I've been doing this for atleast 4 hours now and I'm not in the mood to continue this onward.

USMC Longstride · Sep 22, 2015

I'm having exact same issue

Kiesey · Sep 23, 2015

Try adding a new profile by following the instructions below, then enter the new email and PW and see if that works.

support.xbox.com/.../sign-in-to-another-console

SGT SADLER · Oct 31, 2018

First disconnect from the internet power off console then power back on after a few minutes, then delete profile and redownload it should be fine after that.

sjholland87-C0CE063F

I can't seem to get this to work. I sign in on the xbox, sign in on the app and it can't find my xbox

Mister Revised

Hey there, let's try
removing the account from the console, then perform a power cycle on the console. Once it has booted back up, re-add the account and let us know if you are still seeing the error.

Mister Kernel

Heyo JZ0906! Thanks for reaching out to us & appreciate all the info!

To make sure, do you happen to notice any issues when you try to log into account.live.com ?

Also, let's try briefly removing your profile
power cycle the console, then redownload your profile again in that order.

Be sure to keep us in the loop!

Vulcor7

I can't even sign into xbox live on hughes net...When I turn my console on, it says that an update is required to sign in to xbox live, but it's currently unavailable...I installed the update via flash drive after downloading it on my computer, so I know
that the update stuck, but I can't sign in to xbox live at all...I can download updates and everything else, just can't sign in...so GAY!!!!

jim10000-B5E2D2E0-AB

Im having the same problems. Randomly can't sign in to XBOX live, yet other times I get on no problem. Each time I can't sign in, it says I can connect to my network and the internet, but can't sign in to LIVE

Can't sign in on my Xbox