Cant sign in on backwards compatibility

Discus and support Cant sign in on backwards compatibility in XBoX Games and Apps to solve the problem; I'm trying to play borderlands and its asking me to download my profile its saying test network connection and when i do it says successful then i go... Discussion in 'XBoX Games and Apps' started by ThreeLemons, Mar 29, 2016.

  1. ThreeLemons
    ThreeLemons Guest

    Cant sign in on backwards compatibility


    I'm trying to play borderlands and its asking me to download my profile its saying test network connection and when i do it says successful then i go back to the game and it asks me to test connection again?

    Is anyone else experiencing problems signing in?

    :)
     
    ThreeLemons, Mar 29, 2016
    #1
  2. Miramirajane
    Miramirajane Guest
    I have a question about games

    Hi cooltwou,

    You can actually sign in on this web site and send your feedback for Backwards Compatibility feature on Xbox One. You can request a game to be added and to be played using the new-gen console:

    xbox.uservoice.com/.../298503-backwards-compatibility
     
    Miramirajane, Mar 29, 2016
    #2
  3. TSG x Skater
    TSG x Skater Guest
    Backwards compatible games not saving/unable to sign in to XBL

    I changed my gamertag a while ago, and when i went to play gta 4 through backward compatibility it asked my to sign in and displayed my old gamertag. I went to sign in and it didnt let me. After i try to sign in it says "sorry, this profile cant connect
    to xbox live on this console. To fix this, download it again" and i cant download my account as its already there. This has happened with every backwards compatibile game i own and i cant make any saves. Any help is appreciated.
     
    TSG x Skater, Mar 29, 2016
    #3
  4. Cant sign in on backwards compatibility

    me pasa lo mismo

    [Translation: I feel the same]
     
    Milo Escorpioo, Mar 29, 2016
    #4
  5. Inferno1978
    Inferno1978 Guest
    I'm having the exact same issue when trying to play Fable 2...
     
    Inferno1978, Mar 30, 2016
    #5
  6. Mister Beep
    Mister Beep Guest
    Hey guys!

    Sorry to hear about the issue! To clarify, is this with any backward compatible game, or does this only occur with specific games?

    If it's a specific game, try uninstalling and reinstalling that game to see if the issue persists.

    If this issue occurs with any back compat Xbox 360 game, let's start by removing your Xbox Live profile from your Xbox One console by following the steps on

    this guide
    . Once the profile has been removed, power cycle your Xbox One console by holding the power button for 10 seconds, and then boot up and sign back in.

    If the issue persists after trying the steps in the above two scenarios, you may need to factory restore your Xbox One console. Luckily you can now do this without losing you games and apps. To do this, visit 'System settings' from the settings menu, select
    'Console info & updates', then select 'Reset console'. Be sure to select 'Reset and keep my games & apps'.

    Let us know how it goes! Cant sign in on backwards compatibility :)
     
    Mister Beep, Mar 31, 2016
    #6
  7. JOHLC
    JOHLC Guest
    JOHLC, Apr 15, 2016
    #7
  8. Cant sign in on backwards compatibility

    I have tried a few of the suggested answers and they only work temporarily for myself currently. I've taken to having to unplug my ethernet cable and connect wirelessly each time I want to play Halo Wars over xbox live. I reset console, entered internet
    settings manually, and as mentioned previously, switching from wired to wireless connection.
     
    xxMH SOLOJONxx, Apr 17, 2016
    #8
  9. Mister Maka
    Mister Maka Guest
    Sorry to hear the trouble xxMH SOLOJONxx.

    Were you able to check out the steps provided above by Mister Beep by chance? There's some great information on there. Let us know if that did or didn't help.
     
    Mister Maka, Apr 18, 2016
    #9
  10. Brah Griff
    Brah Griff Guest
    Did not work for me. Still looking for a solution
     
    Brah Griff, May 17, 2016
    #10
  11. Hey there Brah Griff!

    Sorry to hear about the issue! If you are still being asked to download your profile while attempting to play a Backwards Compatible title , please go ahead and create a new thread. Be sure include the full details of the issue as well as any troubleshooting
    steps that you have tried. Thanks!
     
    Mister Quimby, Nov 2, 2018
    #11
  12. Mister Maka Win User

    Cant sign in on backwards compatibility

    Sorry to hear the trouble xxMH SOLOJONxx.

    Were you able to check out the steps provided above by Mister Beep by chance? There's some great information on there. Let us know if that did or didn't help.
  13. Inferno1978 Win User

    Cant sign in on backwards compatibility

    I'm having the exact same issue when trying to play Fable 2...
  14. xxMH SOLOJONxx Win User

    Cant sign in on backwards compatibility

    I have tried a few of the suggested answers and they only work temporarily for myself currently. I've taken to having to unplug my ethernet cable and connect wirelessly each time I want to play Halo Wars over xbox live. I reset console, entered internet
    settings manually, and as mentioned previously, switching from wired to wireless connection.
  15. Mister Beep Win User

    Cant sign in on backwards compatibility

    Hey guys!

    Sorry to hear about the issue! To clarify, is this with any backward compatible game, or does this only occur with specific games?

    If it's a specific game, try uninstalling and reinstalling that game to see if the issue persists.

    If this issue occurs with any back compat Xbox 360 game, let's start by removing your Xbox Live profile from your Xbox One console by following the steps on

    this guide
    . Once the profile has been removed, power cycle your Xbox One console by holding the power button for 10 seconds, and then boot up and sign back in.

    If the issue persists after trying the steps in the above two scenarios, you may need to factory restore your Xbox One console. Luckily you can now do this without losing you games and apps. To do this, visit 'System settings' from the settings menu, select
    'Console info & updates', then select 'Reset console'. Be sure to select 'Reset and keep my games & apps'.

    Let us know how it goes! :)
  16. Milo Escorpioo Win User

    Cant sign in on backwards compatibility

    me pasa lo mismo

    [Translation: I feel the same]
Thema:

Cant sign in on backwards compatibility

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