Can't send messages through the Xbox app

Discus and support Can't send messages through the Xbox app in XBoX Games and Apps to solve the problem; "Very odd"??? There is like 30 messages on this subject with no fix for nearly a month now. Discussion in 'XBoX Games and Apps' started by Saved Patriot, Jan 4, 2017.

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  1. BlueTiger54-19A9E4F8-3B07-437F-AD97-3BEB98909A9D
    BlueTiger54-19A9E4F8-3B07-437F-AD97-3BEB98909A9D Guest

    Can't send messages through the Xbox app


    "Very odd"??? There is like 30 messages on this subject with no fix for nearly a month now.
     
    BlueTiger54-19A9E4F8-3B07-437F-AD97-3BEB98909A9D, Jan 17, 2017
    #16
  2. Mister Maka
    Mister Maka Guest
    Thanks for giving that a go!

    If you disable 2-step verification, sign out, and then sign back in, do you have any trouble with sending messages then? Also, do you happen to have something other than an iOS device you can test the app on to see if it's on the side of the account or the
    app? Thanks!
     
    Mister Maka, Jan 17, 2017
    #17
  3. Malitessa
    Malitessa Guest
     
    Malitessa, Jan 18, 2017
    #18
  4. Malitessa
    Malitessa Guest

    Can't send messages through the Xbox app

    I have the app on 2 apple devices; an iPhone 6 and an iPad 2.

    The Xbox app crashed when I try to open messages on my iPhone 6.

    The Xbox app does work fully on my iPad 2 (although it does seem a little slow).

    My kids also have the Xbox app on their iPhone; a 5S and a 6plus respectively– both attached to their own separate Xbox accounts – and neither of them have had any issue with the app at all.
     
    Malitessa, Nov 2, 2018
    #19
  5. BlueTiger54-19A9E4F8 Win User

    Can't send messages through the Xbox app

    "Very odd"??? There is like 30 messages on this subject with no fix for nearly a month now.
  6. Mister Maka Win User

    Can't send messages through the Xbox app

    Hey there Saved Patriot.

    What type of mobile device are you using with the Xbox App? If you haven't already, please try uninstalling the app, power cycling your device, and re-installing the app to see if there's any change.
  7. Saved Patriot Win User

    Can't send messages through the Xbox app

    Very odd, thanks for giving that a go!

    To check, do you have 2-step verification enabled on your account? If not, can you try enabling that and generating an app-specific password to sign into the app with to see if there's any change?
    @Mister Maka,

    I already have two-step on, and the app password won't work with the Xbox app.
  8. Saved Patriot Win User

    Can't send messages through the Xbox app

    Hey there !

    Thanks for your patience! It's an odd work around, but can you head over to this
    SMS/Text challenge     and verify your phone number on the account? After you give that a go, sign out of the Xbox App, uninstall, re-install, and then sign back in and give it another try. Let us know if it helps :)
    @Mister Maka,

    This did not work.
  9. Saved Patriot Win User

    Can't send messages through the Xbox app

    I haven't received a response back from you Mister Maka, BUMP
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