Can't send message to on Xbox one and Xbox app

Hi there!

Have you already tried send messages through the Xbox app or the Xbox web page?

If you still can't send messages, then I suggest you consult this link:
https://support.xbox.com/en-us/xbox-one/xbox-live/cant-send-messages

Hope it helps!

Hi Astolfo,

Thanks for reaching out to the forums today. What exact message does the app give you? Are you currently using an adult or child account? Are you trying to send messages or connect to a party chat?

• For issues with messaging click this article:
  'Why Can’t I Send Messages from Xbox One or Xbox App?'
• If you can't switch to party chat, see You can't switch to party chat on Xbox One.

Hi Nena,

Thanks for reaching out to us today. Sorry to hear about the trouble sending messages through the Xbox App. What kind of error do you get when trying to send a message? Have you been able to send messages before? Have you tried sending messages through our
website or the Xbox? Also, have you checked out the article "Why can't I send messages from my Xbox One or the Xbox app?"

Hope to hear back soon.

HI K,

Thanks for posting about this, are you receiving any error messages when attempting to send a message? Try out this article here: Why can't I send messages
from my Xbox One or the Xbox app? for the Reputation Check and attempt to send a message after.

I hope this information helps, thanks again!

Have you unistalled the app and reinstall back?