Can't select MS account in payment options

Discus and support Can't select MS account in payment options in XBoX Games and Apps to solve the problem; I have £10.00 on my Microsoft account and I want to buy a game that's £8.99 but when I select to buy it and get to payment options it only shows my... Discussion in 'XBoX Games and Apps' started by Ordo Skirata11N, Jul 4, 2018.

  1. Can't select MS account in payment options


    I have £10.00 on my Microsoft account and I want to buy a game that's £8.99 but when I select to buy it and get to payment options it only shows my paypal and nothing else... the same happens on both the Xbox one store and on microsoft.com

    Help please...

    :)
     
    Ordo Skirata11N, Jul 4, 2018
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Jul 4, 2018
    #2
  3. Unable to select MS account as payment option

    Sorry for the double post, but when trying to edit, it said permission denied.

    Also, the support page chat client hung for a minute or two, said no Ambassador could be found with a prompt to reword my message - but the text box was disabled and I could not reword my message without restarting the chat client. I had already tried
    support.xbox.com/.../contact-us, but when clicking "Downloadable Content" to advance to step 2, the page shows a section with the Xbox 360 loading icon, then disappears. JavaScript and
    cookies are enabled, else I could not get so far as step 1 on that page or post here.
     
    Monkata-B01D7830-EF3F-43EA-9C4A-0B20A0D661E8, Jul 5, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can't select MS account in payment options

    If it's a backwards compatible game, you would need to use a 360 console in order to use your account balance to make the purchase.
     
    Smwutches, Jul 5, 2018
    #4
  5. Maybe you want a Payment option as Back Up cause 8.99 + Tax = more than 10 , so please check the price again
     
    itzjustARTYOM, Jul 5, 2018
    #5
  6. RomkaZzz
    RomkaZzz Guest
    Is this game backward compatible for X360?
     
    RomkaZzz, Nov 2, 2018
    #6
  7. itzjustARTYOM Win User

    Can't select MS account in payment options

    Maybe you want a Payment option as Back Up cause 8.99 + Tax = more than 10 , so please check the price again
  8. RomkaZzz Win User

    Can't select MS account in payment options

    Is this game backward compatible for X360?
  9. Smwutches Win User

    Can't select MS account in payment options

    If it's a backwards compatible game, you would need to use a 360 console in order to use your account balance to make the purchase.
  10. Monkata-B01D7830-EF3 Win User

    Unable to select MS account as payment option

    Sorry for the double post, but when trying to edit, it said permission denied.

    Also, the support page chat client hung for a minute or two, said no Ambassador could be found with a prompt to reword my message - but the text box was disabled and I could not reword my message without restarting the chat client. I had already tried
    support.xbox.com/.../contact-us, but when clicking "Downloadable Content" to advance to step 2, the page shows a section with the Xbox 360 loading icon, then disappears. JavaScript and
    cookies are enabled, else I could not get so far as step 1 on that page or post here.
  11. Monkata-B01D7830-EF3 Win User

    Unable to select MS account as payment option

    Well that is certainly less than optimal. It should be fixed to work.

    Any idea on the support pages not working right?
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Can't select MS account in payment options

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