Can't select apps. Power light stays on. Replaced X1 today.

Discus and support Can't select apps. Power light stays on. Replaced X1 today. in XBoX on Consoles to solve the problem; While playing any game when I start multitasking my X1 starts kicking me to home screen. I can highlight tabs / apps but I can't select any. Pressing... Discussion in 'XBoX on Consoles' started by SluggishNut, Apr 4, 2014.

  1. SluggishNut
    SluggishNut Guest

    Can't select apps. Power light stays on. Replaced X1 today.


    While playing any game when I start multitasking my X1 starts kicking me to home screen. I can highlight tabs / apps but I can't select any. Pressing 'A' makes the select sound, but nothing will load. If it does load its just a huge logo of what I selected.
    Then it snaps itself and I cant quit either app. It will also stretch out and be warped, the logo I mean. So when this first happened I called and support stayed on the phone with me for over an hour until the problem occurred again. So I did the exchange
    and got my replacement 3 hours ago. After 1.5 hours it did the exact same thing as my "Faulty X1" did. Also when I turn it off it just blinks a few times and locks in a powering down state and eventually turns off between 20-40 minutes. I can't find one single
    topic in the forums about these problems combined. I've unplugged it, I've changed cables, I've moved it to a more ventilated space, I've managed all my settings and I can't solve this. PLEASE SOMEONE tell me what is going on! Is it overheating, is the OS
    shot, is the brick bricked or what???

    :)
     
    SluggishNut, Apr 4, 2014
    #1
  2. ZARAM0
    ZARAM0 Guest
    xbox poor

    Got a new power brick today now my console works,if your power brick stays orange and white light comes on for 2-3 seconds and goes of then you have a faulty power brick you need to get it exchanged.
     
    ZARAM0, Apr 4, 2014
    #2
  3. BiasedCrown8
    BiasedCrown8 Guest
    Power supply failure twice?!

    I had to replace our power supply on our Xbox 360 when we had only owned it for a few days. Now, today, we are having the same problem and we can't get the red light fixed on the power supply. We replaced the power supply about a month ago. What do
    I need to do to get this to stop happening?
     
    BiasedCrown8, Apr 4, 2014
    #3
  4. SluggishNut
    SluggishNut Guest

    Can't select apps. Power light stays on. Replaced X1 today.

    Is everyone dealing with this exact problem and just hard restarting it each time? Is this because of the March update? Because it did work perfectly no matter how much I demanded of it before the update.
     
    SluggishNut, Apr 4, 2014
    #4
  5. E McSq
    E McSq Guest
    Give me a step by step guide to what you are doing when this occurs and i will replicate them on my X1 and report back.

    I have had something similar happen to me once, but it resolved itself and hasn't happened since.
     
    E McSq, Apr 4, 2014
    #5
  6. SluggishNut
    SluggishNut Guest
    I posted the best step by step I could but it didn't post, twice. But I have an update. I read to change power mode to power saver and shut it down completely and unplug power brick for a minute. I've done so and not only has it not froze, I was also able
    to broadcast to twitch for the first time. Something to so with a memory leak of sorts and a massive firmware update is supposed to happen in April.
     
    SluggishNut, Apr 5, 2014
    #6
  7. E McSq
    E McSq Guest
    Glad to hear you got it sorted.
     
    E McSq, Oct 31, 2018
    #7
  8. SluggishNut Win User

    Can't select apps. Power light stays on. Replaced X1 today.

    Is everyone dealing with this exact problem and just hard restarting it each time? Is this because of the March update? Because it did work perfectly no matter how much I demanded of it before the update.
  9. E McSq Win User

    Can't select apps. Power light stays on. Replaced X1 today.

    Give me a step by step guide to what you are doing when this occurs and i will replicate them on my X1 and report back.

    I have had something similar happen to me once, but it resolved itself and hasn't happened since.
  10. SluggishNut Win User

    Can't select apps. Power light stays on. Replaced X1 today.

    I posted the best step by step I could but it didn't post, twice. But I have an update. I read to change power mode to power saver and shut it down completely and unplug power brick for a minute. I've done so and not only has it not froze, I was also able
    to broadcast to twitch for the first time. Something to so with a memory leak of sorts and a massive firmware update is supposed to happen in April.
  11. E McSq Win User

    Can't select apps. Power light stays on. Replaced X1 today.

    Glad to hear you got it sorted.
  12. WallMan_123 Win User

    Xbox One Won't Turn On; Power Supply or Console Problem?

    I'm having the exact same problem. The brick light goes off when attaching it to the console and it won't power on. Happened with 2 days of setting up the X1. I spent a good half hour today arguing on the phone with a supervisor at support. He told me they
    are only giving a free game to those customers with bad optical drives. Us who can't even turn on our consoles are out of luck. Totally unacceptable in my opinion.

    Ps. I put in the replacement request on the 24th and still haven't received any notice that a replacement has shipped.
Thema:

Can't select apps. Power light stays on. Replaced X1 today.

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